Associate Technical Service Specialist (Cranial and Spinal Technologies)

Medtronic; Lafayette (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

4 weeks PTO

10 paid holidays

401(k) with match

Medical, dental, vision benefits

Tuition assistance

Paid family leave

Job summary

Medtronic plc in Lafayette, Colorado is seeking an Associate Technical Service Specialist to provide in-house technical support for Cranial and Spinal Technologies, including Stealth AXiS and O-arm systems. The role requires resolving hardware and software issues via a call center, with documentation and follow-up as essential duties.

The position is onsite in Lafayette, with a schedule that includes training for 3–6 months and ongoing shifts, some on-call, and four days onsite per week while

Qualifications

• High School Diploma (or equivalent) with 4+ years of experience, or Associate’s Degree with 2+ years, or a Bachelor’s Degree.
• Experience with technical service, troubleshooting, and customer-facing roles.
• Experience with medical devices or healthcare technology is preferred.

Responsibilities

• Resolves technical problems via telephone in a call center/help desk environment.
• Documents customer interactions accurately and ensures timely follow-up.
• Works with cross-functional teams to resolve recurring issues and improve products.
• Provides technical support for PC, server, or mainframe hardware/software.
• Answers questions on system procedures, online transactions, and downtime procedures.
• Collaborates with network services and software engineering to restore service.

Skills

Technical Support

Customer Service

Hardware

Software

Medical devices

Education

High School Diploma or equivalent

Associate’s Degree

Bachelor’s Degree

Tools

Stealth AXiS

O-arm Imaging

Job description

We anticipate the application window for this opening will close on - 30 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. This role is onsite in Lafayette, Colorado.

The Associate Technical Service Specialist provides in-house technical support for Medtronic’s Cranial and Spinal Technologies portfolio, serving as a key resource for customers and field staff on products such as Stealth AXiS™ and O-arm™ Surgical Imaging System.

This role is responsible for troubleshooting hardware and software issues through a Technical Support call center, including time-sensitive situations during live procedures as well as support outside of the clinical setting.

The specialist ensures accurate documentation of all customer interactions, drives timely follow-up, and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development.

Compensation

• Starting annual salary. $60K
• Annual Bonus: Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Many more benefits to choose from!

Training Schedule

• Monday through Friday, 7 am - 4pm, for 3-6 months.
• Training is 100% onsite

Ongoing Schedule after the 3-6 month training period is complete

• 8 hour shifts from Monday through Friday, between the hours of 5 am and 5pm
• Occasional on-call shifts
• Schedules rotate and the schedule is set for 3 months at a time. Shift trades are permitted as desired.
• 4 days per week onsite, 1 day per week remote

Key Responsibilities

• Resolves technical problems that originate by telephone in a call center/help desk environment.
• Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
• May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
• Provides technical support to users for either PC, server or mainframe applications and hardware.
• Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
• Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems.
• Recommend systems modifications in order to reduce user problems.
• Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.
• Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.
• Assists with other Educational, Service, Marketing, and Business support as needed.

Minimum Requirements (Must Have)

• High School Diploma (or equivalent) AND 4+ years experience OR
• Associate’s Degree AND 2+ years experience OR
• Bachelor’s Degree

Preferred Qualifications (Nice to Have)

• BS / BA in a technical, scientific, or medical related field.
• 2+ years of work experience in a clinical/technical setting.
• Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries.
• Experience in networked computer environments and operating systems (DOS, UNIX preferred).
• Solid aptitude for using PC/Desktop support
• Prior technical service, support and training experience.
• Experience in conflict management
• Willingness to troubleshoot collaboratively in a team environment

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.

• 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$53,600.00 - $80,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Further details are available at the link below: Medtronic Benefits And Compensation Plans

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.