Associate Technical Sales & Solutions Engineer (Norfolk, VA)

Evolv Technology; Virginia Beach (VA); Hybrid; USD 53,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Flexible Paid Time Off

Tuition reimbursement

Equity

Subscription to Calm

Job summary

Evolv Technology is seeking an Associate Solutions Engineer to join their Technical Sales & Solutions team in Virginia Beach. In this hands-on role, you'll focus on installations, customer training, and ensuring smooth system deployments while traveling over 70% of the time.

Ideal candidates are mission-driven with a passion for technology, capable of managing deployments and training operations across various customer verticals. The pay ranges from $53,000 to $90,000 with additional benefits.

Qualifications

• Willingness to travel extensively (over 70% of time).
• Ability to lift and position proprietary equipment safely.
• Experience with customer-facing roles is preferred.

Responsibilities

• Conduct system installations, trainings, and provide go-live support.
• Participate in pre-sales activities and site surveys.
• Ensure smooth deployment and high customer satisfaction.

Skills

Sales Support

Technical Troubleshooting

Customer Training

Installation Skills

Pre-Sales Activities

Education

Relevant Degree or Certifications

Tools

Evolv Equipment

Training Software

Job description

Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre‑sales activities like pilots and demos.

Elevator Pitch

Evolv is a mission‑driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

Success in the Role

What performance outcomes will you work towards completing over the first 12 months?

Within the First 30 Days

• Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
• Participate & Qualify: Join live customer installations to understand real‑world deployment.
• Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

30 Days to Three Months

• Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on‑site.
• Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
• Go‑Live Support: Support go‑lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
• Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post‑deployment survey/QA checklist and handing off notes to CS/Support.
• Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.

Between 3 to 6 Months

• Pre‑Sales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and pre‑sales activities including pilots, demos, and PoCs.
• Pre‑Sales Certification: Earn Professional Certification covering core pre‑sales activities and documentation standards.
• Apply Pre‑Sales to Deployments: By Month 6, confidently conduct minor pre‑sales tasks when needed, run site surveys independently, and draft ConOps—understanding how pre‑sales inputs improve installation quality and customer outcomes.

Between 6 to 12 Months

• Channel Enablement: Learn and apply channel partner certification processes for deployment.
• Create Professional Installers: Develop a roster of professional installers across all Evolv products.
• Train Partners: Train partners to be effective operator trainers who meet Evolv standards.
• Field Leadership: By Month 12, demonstrate the capability to serve as the on‑site lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
• Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

The Work

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Deployment Process

• Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.
• Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.
• Go‑Live Support: Provide on‑site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.

Travel

• Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.
• Expect some nights and weekends, as many customers operate during peak event times.

Physical Requirements

• Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include on‑loading/offloading equipment from trucks, utilizing lift gates, and rolling systems into placement.
• Capability to stand and perform physically demanding tasks for extended periods. Certain events may require 12–15 hour shifts, with appropriate meal and rest breaks.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Sales Support

• Develop an understanding of pre‑sales activities—site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments.
• Be prepared to assist with pre‑sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.

Technical Expertise

• Maintain professional certifications across Evolv Express and Expedite systems.
• Demonstrate competency to resolve basic out‑of‑the‑box issues during installation and configuration, ensuring smooth system activation.

Leadership and Culture

You will join the Technical Sales and Solutions Team, focused on enabling sales and channel teams to achieve higher conversion rates and ensure customer success through top‑notch deployments. As an Associate Solution Engineer, you will drive system adoption and implementation in diverse customer environments.

The TS&S team consists of over 14 Solution Engineers and support personnel, divided into three regional teams and one Sports and Entertainment team, all led by Regional Senior Managers. This role reports to the West Senior Manager.

Location

This position is ideally based in the Norfolk, VA metro area. Candidates located in Virginia are preferred, particularly those with convenient access to major transportation hubs. The role requires a high degree of travel, so flexibility and willingness to travel frequently are essential.

Compensation and Transparency Statement

The base salary range for this full‑time position is $53,000 - $90,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good‑faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.

In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.

During the hiring process, your recruiter will share:

• The specific salary range for your preferred location
• A general overview of our benefits and equity offerings
• Insights into how compensation decisions are made, including factors that influence starting pay

Benefits

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. Our benefits include:

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO) – take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm

Equal Opportunity Employer

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [e-mail].

Evolv participates in E‑verify for all employees after the completion of Form I‑9.