Associate, Technical Customer Care

CoreLogic; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Time off: Generous PTO and 11 paid hol

Parental leave: up to 16 weeks

Health plan options

401(k) with company match

Annual well-being stipend

Tuition assistance up to $5,250

Job summary

Cotality is seeking an entry-level to mid-level Technical Support role in the United States to manage inbound inquiries, assist top-tier clients, and coordinate with internal teams. The role requires strong communication, problem-solving, and multitasking abilities while utilizing SQL and Azure for scripts and reporting.

The position emphasizes customer advocacy, timely responses, and adherence to SLAs, with a comprehensive benefits package and growth opportunities.

Qualifications

• Minimum high school diploma or GED.
• 3+ years of technical or customer support experience.
• Experience in real estate/mortgage/appraisal industry preferred.
• Ability to explain technical information to a non-technical audience.
• Strong problem-solving and analytical skills.
• Excellent listening and communication skills.

Responsibilities

• Manage inbound technical inquiries on behalf of client.
• Support top tier clients with SLA requirements.
• Interact with clients to review complex issues via calls and meetings.
• Interact with internal stakeholders from Client Success, Product and Sales on escalations.
• Provide first level assistance and escalate as necessary.
• Troubleshoot and resolve moderately complex issues with little supervision.
• Validate and run scripts in applications such as SQL, Azure.
• May build/run ad hoc reports for clients.
• Thoroughly document all tickets in CRM and ticketing system.
• Consult knowledge base to optimize resolutions and follow through on resolution.
• Provides timely follow up to inquiries per established business SLAs.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

SQL

Azure

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we’re working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

• Manage inbound technical inquiries on behalf of client, acting as an extension of our client
• This role may support top tier clients with more stringent SLA requirements
• Interact with clients (in addition to Users) to review more complex issues via calls, meetings, etc.
• Interact with internal stakeholders from Client Success, Product and Sales should escalations occur
• Support both internal and external users with complex technical and application issues
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Provide first level assistance for defined problems and elevate tickets/calls as necessary
• Troubleshoot and resolve moderately complex support and functionality issues with little supervision and more advanced complex issues with assistance from others. Must use critical thinking to
• ascertain when to advance/escalate the issue.
• Validate and run scripts in applications such as SQL, Azure, etc.
• May build/run/send custom manual/ad hoc reports for clients
• Thoroughly document all tickets, research, and resolutions in CRM and ticket tracking system
• Consult knowledge database to optimize resolutions and follow through on resolution with callers
• Provides timely follow up to inquiries per established business SLAs

Job Qualifications

• High School Diploma or GED required
• 3+ years applicable technical and/or customer support work experience highly preferred.
• Experience in real estate/mortgage/appraisal industry preferred
• Demonstrated outstanding customer service skills; has exhibited a consistent track record of responsiveness and acting as an advocate for customers; establishes relationships and gains trust and respect.
• Must be able to conduct issue review discussions with clients and communicate technical information effectively to a non-technical audience.
• Quality decision-making skills; makes good decisions based upon a mixture of analysis, experience and judgement.
• Strong problem-solving skills; probes for clear understanding of the issues, is naturally curious, looks beyond the obvious and works effectively to diagnose and comes up with the best answers
• Excellent listening skills; can accurately restate the question/issue from the client’s perspective to ensure clear understanding
• Excellent communication skills; provides clear, concise and accurate information and shows empathy in verbal and written form
• Strong interpersonal skills; ability to work well with cross-functional and geographically distributed teams; personable, self-motivated, flexible, and a team player; a history of establishing and maintaining effective working relationships with fellow employees and clients
• Strong time management skills; must be able to multi-task and maintain focus with a strong attention to detail; able to prioritize, meet deadlines while completing tasks in a timely manner
• Meet attendance schedule with dependability and consistency per business guidelines
• Knowledge of technical applications and tools (for example SQL) strongly preferred.

Annual Pay Range

34,400 - 41,600 USD

Application Window

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-07-24

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well‑being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunityemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.