Associate, Technical Client Service (Phoenix, AZ)

Austincc; Phoenix (AZ); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and volunteering time

28-day sabbatical after 5 years of service

Paid parental leave

Job summary

A prominent educational institution in Phoenix is seeking an Associate for Technical Client Service. The role involves responding to client inquiries and providing website support in a team-oriented environment. Ideal candidates have 1-3 years of customer service experience and strong communication skills. Benefits include a competitive package, a 401(k) plan with company match, paid parental leave, and opportunities for professional growth.

Qualifications

• 1-3 years of customer service experience.
• Basic knowledge of computer desktop and website navigation.
• Effective time management skills.

Responsibilities

• Respond to client inquiries over the phone.
• Provide website support and problem resolution.
• Collaborate in a team-focused environment.
• Collaborate in a team-focused environment to meet client needs.

Skills

Customer service experience

Effective verbal communication

Effective written communication

Collaborative work style

Good time management

Problem solving

Tools

Computer literacy

Job description

Associate, Technical Client Service (Phoenix, AZ)

Schwab Advisor Services is the leading provider of custodial, operational, and trading support for independent fee-based investment advisors. We are looking for dedicated individuals to help provide financial advisors with access to tools and wealth-management services. If you are interested in helping grow the business of independent investment advisor firms, there is a place for you in Advisor Services.

Responsibilities

• Educate clients - Respond directly to client inquiries over the phone and engage clients in discussions focused on education and guidance related to their website navigation needs
• Be a client advocate - Ask the right questions to reach the heart of the issue
• Provide solutions-based service - Deliver website support and problem resolution to Registered Investment Advisors (clients) in a timely, professional, and courteous manner
• Be consultative - Recommend solutions that align to clients needs
• Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting clients’ needs

The ideal candidate will thrive in an environment of continuous learning and collaboration. The role primarily involves responding to calls from an inbound queue in a team-oriented environment, and requires enjoying problem solving with customers.

The role is not available as fully remote. Must live within reasonable commuting distance from the following Charles Schwab campus location: 8040 South 48th Street, Phoenix, Arizona 85044

What you have

• 1-3 years customer service experience
• Basic knowledge of computer desktop use and website navigation demonstrated through prior experience and/or education
• Basic knowledge of online/Internet services
• Effective verbal and written communication
• Collaborative and relationship-focused work style with success in a team environment
• Good time management, communication skills, positive demeanor, professionalism, and integrity

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances workplace flexibility with being together in person on a regular basis.

We offer a competitive benefits package that supports the whole you – today and in the future:

• 401(k) with company match and Employee Stock Purchase Plan
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits