Associate Technical Business Analyst

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group health coverage

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan with company match

Company provided life insurance

Pet Insurance

Employee discounts

Generous paid holidays and vacation

Job summary

Toshiba Global Commerce Solutions seeks an Associate Technical Business Analyst to translate client needs into clear requirements and support features from definition through delivery. You will work with product, program management, and supporting groups to ensure timely releases and meet customer expectations.

This client-facing role requires a solid technical background, Agile familiarity, and an understanding of traditional waterfall methodologies, with up to 25% travel.

Qualifications

• 2-4 years of experience in a business analyst or similar role (internships and co-ops count).
• Exposure to software development teams and projects through work, internships, or coursework.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Collaborative, team-oriented approach.
• Familiarity with Agile development methodologies.
• Ability to create clear written documentation.
• Self-driven, with a strong desire to learn.
• Fluent English speaking and writing.

Responsibilities

• Assist in analyzing client business requirements and determine best approach with guidance from senior team members.
• Analyze and document well-defined requirements and translate client needs into product-specific or client-specific requirements.
• Create and maintain requirements documentation that clearly conveys changes and rationale.
• Use AI tools to draft, refine, and standardize requirements documentation and user stories; review AI-generated content for accuracy.
• Participate in client interviews, workshops, and surveys to understand business needs.
• Learn product value and support senior analysts in guiding client decisions.
• Build strong client-team relationships and become a trusted partner.
• Identify potential scope changes and discuss with lead BA or project manager.
• Support development team during build phase by answering questions and clarifying requirements.
• Review test cases and perform UAT to confirm solutions meet requirements.
• Research client questions on functionality using test systems, internal AI tooling, or SMEs.
• Learn Toshiba systems and develop into a system SME through training and hands-on use with SMEs and developers.

Skills

2-4 years BA experience

Communication skills

Analytical skills

Team collaboration

Agile familiarity

Documentation writing

Self-driven

Fluent English

Education

Bachelor's degree

Tools

AI tools

Job description

Toshiba Global Commerce Solutions is seeking an Associate Technical Business Analyst to work with retail clients and project teams to define business requirements and use cases. Working alongside senior analysts and the technical teams assigned to your projects, you will help translate client needs into clear requirements, bridge the gap between clients and development staff, and support features from definition through delivery. This is a growth role: you will build product, analysis, and retail expertise while taking on increasing ownership of your work.

Our organization provides software solutions for some of the world's largest retailers, partnering with brands like Kroger, Amazon, Meijer and Costco to deliver innovative consumer experiences across a wide range of technologies.

As an Associate Technical Business Analyst, you will be part of a cross-functional team responsible for planning, developing, and releasing software solutions to market. You will build and nurture working relationships with product, program management, and supporting groups to help ensure the timely release of solutions that meet demanding customer expectations.

This position requires a solid technical background, familiarity with Agile software development, and an understanding of traditional waterfall methodologies. The role is client facing, and you will develop a deep understanding of the requirements and business drivers behind Toshiba's products and solutions.

Responsibilities

Requirements and Analysis

• Assist in analyzing client business requirements to help determine the best approach to meeting each need (for example, existing functionality or a new feature), with guidance from senior team members.
• Analyze and document well-defined requirements and help translate client needs into product-specific or client-specific requirements, with review from senior analysts.
• Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives.
• Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it and remain accountable for the quality of your work.

Client and Team Engagement

• Participate in client interviews, workshops, and surveys to understand the "what" and the "why" behind their business needs.
• Learn the product's value and capabilities and support senior analysts in guiding clients through their decision making.
• Build strong working relationships with the client and the project team, growing toward being seen as a trusted partner.
• Identify potential scope changes and raise them promptly with the lead BA or project manager and participate in client scope conversations as your skills develop.

Delivery Support

• Support the development team during the build phase by answering questions and clarifying requirements.
• Review test cases and scenarios and perform UAT to confirm solutions meet business requirements.
• Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed.

Growth

• Learn Toshiba systems and develop into a system SME through training, hands-on use of test systems, and time with SMEs and developers.

Travel

• Up to 25% travel.

Required Skills

• 2-4 years of experience in a business analyst or similar role (internships and co-ops count)
• Exposure to software development teams and projects through work, internships, or coursework
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Collaborative, team-oriented approach
• Familiarity with Agile development methodologies
• Ability to create clear written documentation
• Self-driven, with a strong desire to learn
• Fluent English speaking and writing

Preferred Skills

• Bachelor's degree in business, information systems, computer science, or a related field
• Exposure to or interest in retail and retail point-of-sale systems
• Experience using AI tools to support writing, research, or analysis

About The Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)