Associate Technical Analyst - IT Service Desk Specialist

Highmark Health; Home (PA); Remote; USD 75,000 - 92,000; Full time

Job summary

A leading healthcare organization is seeking a Technical Support Specialist to act as the primary point of contact for technical support within the Radiology Department. The role offers competitive salary and opportunities for career advancement in a flexible work environment, including options for remote work. Preferred qualifications include a Master’s degree and relevant certifications. This position may require travel up to 50%.

Benefits

Competitive salary

Flexible work environment

Career advancement opportunities

Qualifications

• Basic analytical, problem-solving, and communication skills needed.
• Willingness to travel 25% - 50% for work-related duties.
• Ability to lift up to 10 pounds constantly and up to 25 pounds occasionally.

Responsibilities

• Act as the primary point of contact for technical support within the Radiology Department.
• Collaborate with senior team members and cross-functional teams to capture capability needs.
• Manage the asset management lifecycle from procurement to disposal.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field

Job description

Overview

Employer Industry: Healthcare IT Services

Why consider this job opportunity

• Salary up to $91,200.00
• Opportunity for career advancement and growth within the organization
• Flexible work environment with options for remote work
• Engage in meaningful work that supports the Radiology Department
• Chance to collaborate with cross-functional teams on innovative technology projects
• Participate in an on-call rotation for essential after-hours support

What to Expect (Job Responsibilities)

• Act as the primary point of contact for technical support within the Radiology Department
• Collaborate with senior team members and cross-functional teams to capture capability needs and drive quality business solutions
• Support requirements testing, ensuring minimal production defects and analyzing results related to customer impacts
• Communicate effectively with team members, customers, and management regarding project status and documentation
• Manage the comprehensive asset management lifecycle from procurement to disposal within the Radiology Operations Space

What is Required (Qualifications)

• Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field, or relevant experience and/or education as determined by the employer
• Basic analytical, problem-solving, and communication skills
• Participation in an on-call rotation to provide after-hours support
• Willingness to travel 25% - 50% for work-related duties
• Ability to lift up to 10 pounds constantly and up to 25 pounds occasionally

How to Stand Out (Preferred Qualifications)

• Master’s degree in Business Administration, Business Management, Information Systems, or a related field
• Lean/Six Sigma certification
• Experience in the Health Insurance or Healthcare Industry
• Certifications such as Information Technology Infrastructure Library (ITIL), The Open Framework Group (TOGAF), Six Sigma, or Project Management Professional (PMP)

#HealthcareIT #RadiologySupport #CareerOpportunity #RemoteWork #TechnicalSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.