Associate Systems Engineer (Ruckus & Oracle) - CCA

TD SYNNEX; Miramar (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading technology solutions provider is seeking an Associate Systems Engineer to provide pre-sales technical support, configuration design, and training for Oracle and Ruckus products. Ideal candidates will have a bachelor’s degree, related experience, and strong communication skills. This role offers flexibility with a remote work environment and opportunities for career growth and community engagement.

Benefits

Elective benefits tailored to your country

Career growth opportunities

Well-being programs

Diversity and inclusion initiatives

Networking opportunities

Qualifications

• 3+ years of experience with Oracle or Ruckus preferred.
• Proficient in English (B2 or higher).
• Ability to work independently and under stress.

Responsibilities

• Provide pre-sales technical support and configuration design expertise.
• Deliver technical presentations and training to sales and customers.
• Analyze and triage requests from vendors and partners.

Skills

Critical thinking

Attention to detail

Organizational skills

Communication skills

Presentation skills

Education

Bachelor's degree or equivalent experience

Network and data center certifications

Job description

Job Description :

The Associate Systems Engineer (Ruckus & Oracle) for our CCA (Caribbean Central America) Organization stays current with vendor-specific technical certifications to make appropriate recommendations to resellers on system solution configuration and design.

Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.

Candidates from Guatemala, El Salvador, Honduras are encouraged to apply.

What You’ll Do :

• Provide pre-sales technical support, solutions, and configuration design expertise to partners and sales teams on Oracle and Ruckus products. Use independent judgment to recommend solutions.
• Offer phone support following KPIs.
• Support sales and marketing efforts to increase vendor and product awareness.
• Deliver technical presentations and training to sales, support, and customers.
• Participate in departmental projects.
• Report on key metrics and share updates with managers and vendors.
• Contribute technical and non-technical input to colleagues. Promote pre-sales support activities.
• Develop tactical plans to support QVO.
• Perform other duties as assigned by management.
• Maintain attendance and punctuality standards.

Main Tasks

• Configure basic/mid-level configurations (90%) / queue-based
• Handle government bids and RFQs
• Analyze and triage requests
• Use tools effectively for configuration
• Communicate with vendors and partners
• Organize, prioritize, and complete multiple tasks
• Review datasheets and research to improve output
• Engage in training and mentoring

Skills Needed

• Technology-focused with critical thinking and decisiveness
• Ability to identify and use appropriate configuration tools
• Attention to detail and organizational skills

What We’re Looking For :

• Bachelor's degree or equivalent experience
• Proficient in English (B2 or higher)
• Ability to build effective relationships
• Work well under stress and deadlines
• Strong presentation and communication skills
• Basic computer application skills
• Ability to work independently
• Experience in pre-sales support, marketing, and technical support
• Previous trade show experience
• Leadership and organizational skills
• Knowledge of PC components, software, peripherals, and operating systems
• Maintain confidentiality

Other Education / Certifications :

• 3+ years of experience with Oracle or Ruckus (preferred)
• Bachelor's in systems
• Network and data center certifications

Working Conditions :

• Remote professional environment
• Occasional non-standard hours or overtime
• Represent the company in sales activities

What’s in it for You?

• Elective benefits tailored to your country
• Career growth opportunities with leadership and development programs
• Well-being programs for financial, physical, and mental health
• Diversity, equity, and inclusion initiatives
• Networking opportunities within the organization
• Community engagement through various activities