Associate Systems Engineer

Custom Computer Specialist Service Dept; Hauppauge (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Custom Computer Specialist Service Dept in New York is seeking an Associate Systems Engineer to support the design, installation, integration, and maintenance of enterprise network infrastructure. You will perform hands-on rack-and-stack, configure Cisco and Cisco Meraki gear, and document environments with precision.

You will travel across NYC, work in both field and office settings, and coordinate with engineers, project managers, and vendors to ensure timely, high-quality project delivery

Qualifications

• 2+ years hands-on experience with network installation, integration, troubleshooting, and documentation.
• Valid driver’s license and access to a reliable vehicle.
• Ability to work in active construction environments while performing site surveys, installations, testing, and other network activities.
• Ability to lift 10 pounds or more and safely use ladders.
• Strong understanding of networking fundamentals: TCP/IP, switching, routing, VLANs, wireless.
• Hands-on experience supporting LAN and WLAN environments.
• Experience with Cisco and Cisco Meraki technologies (switches, firewalls, wireless).
• Experience performing IOS and firmware upgrades/downgrades on network devices.
• Ability to read construction drawings, network diagrams, and infrastructure documentation.
• Strong troubleshooting, documentation, and communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Install and perform rack-and-stack activities for network equipment across environments including active and new construction sites.
• Patch, cable, label, and organize network devices per approved designs.
• Assist with installation and configuration of Cisco and Cisco Meraki technologies (switches, firewalls, wireless APs).
• Conduct pre- and post-implementation site assessments and document networks and configurations.
• Maintain detailed project documentation and client sign-off, punch lists, and equipment records.
• Identify and elevate technical or project-related issues promptly and professionally.
• Coordinate and manage third-party vendors for project execution.
• Provide post-installation support and end-user training on deployed technologies (e.g., cameras).
• Perform other duties and support additional technology projects as assigned.

Skills

Network infrastructure installation

Troubleshooting

Technical documentation

Communication skills

Project coordination

Field work

Team collaboration

Driver's license

Tools

Cisco networking devices

Cisco Meraki

Genetec surveillance platforms

Cisco ASA/Firepower

Job description

The Associate Systems Engineer supports the design, implementation, integration, and maintenance of enterprise network infrastructure across client environments. Working closely with Systems Engineers and project teams, this role performs hands-on installation and configuration of wired and wireless network technologies, security surveillance technologies, rack-and-stack activities, cabling, and technical documentation.

The position requires a combination of technical knowledge, field experience, attention to detail, and strong communication skills. The Associate Systems Engineer will also coordinate with third-party vendors and support end-user technology integration.

Travel throughout the five boroughs of New York City and reporting to the Long Island Headquarters js required.

Employees should expect to work both in the field and at the office based on project and operational requirements

Work Schedule

The standard work schedule for this position is 8:00 AM to 5:00 PM to support project implementation and operational requirements. During school breaks, summer months, or as required to support business operations and project needs, the work schedule will transition to 9:00 AM to 6:00 PM.

Employees are expected to maintain a flexible work schedule and may be required to work adjusted hours based on project timelines, construction schedules, maintenance windows, emergency response, or other business and operational requirements.

What You’ll Do:

• Install and perform rack-and-stack activities for network equipment across various environments, including active construction and new construction sites.
• Patch, cable, label, and organize network devices in accordance with approved network designs.
• Assist with installation, configuration of Cisco and Cisco Meraki network technologies, including switches, firewalls, and wireless access points.
• Conduct pre- and post-implementation site assessments and accurately document network environments, equipment, configurations, and completed work.
• Maintain detailed project documentation, including client sign-off, punch lists, equipment information, implementation records, and issue resolutions.
• Proactively identify, communicate, and elevate technical or project-related issues in a timely and professional manner.
• Coordinate and manage third-party vendors, including delivery, security, and other project vendors, to support timely and accurate project execution.
• Provide post-installation support and assist end users with newly deployed technologies, including training on camera and surveillance systems when required.
• Perform other job-related duties and support additional technology projects as assigned.

What Your Bring:

• Minimum of 2 years of hands-on experience with network infrastructure installation, integration, troubleshooting, and technical documentation.
• Valid driver’s license and access to a reliable vehicle.
• Ability to work in active construction and new construction environments while performing site surveys, installations, testing, and other network infrastructure activities.
• Ability to lift 10 pounds or more and transport equipment and safely use ladders when required.
• Strong understanding of networking fundamentals and protocols, including TCP/IP, switching, routing, VLANs, wireless networking, and related technologies.
• Hands-on experience supporting LAN and WLAN environments.
• Knowledge of Cat5e, Cat6, and fiber-optic cabling standards, cable types, connectivity, and termination methods.
• Experience installing, configuring, and troubleshooting Cisco and Cisco Meraki technologies, including switches, Cisco ASA, Firepower, and Meraki firewalls
• Experience performing Cisco IOS and network device firmware upgrades and downgrades.
• Ability to read and interpret construction drawings, network diagrams, floor plans, and infrastructure documentation.
• Strong troubleshooting and analytical skills with the ability to identify and elevate complex technical issues appropriately.
• Strong attention to detail and the ability to accurately document network configurations, installations, changes, and project activities.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple project responsibilities.
• Ability to work independently in the field while also collaborating effectively with engineers, project managers, vendors, and other team members.

Preferred

• CCNA certification strongly preferred, with demonstrated interest in continued Cisco networking education and professional development.
• Previous networking or technology project experience within NYC DOE school buildings or administrative office environments.
• Familiarity with NYC DOE and SCA network infrastructure standards and project requirements.
• Hands-on experience with video surveillance projects and technologies.
• Experience with Genetec Omnicast, Genetec Security Center, or similar enterprise video surveillance platforms.