Associate Systems Administrator (R5436)

BlackCube Labs; San Francisco (CA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Equity

Bonus

Benefits

Job summary

Shield AI is seeking an Associate Systems Administrator to deliver enterprise IT support across Windows, macOS, and Linux environments and to provide white-glove service to executives, assistants, and visiting leaders. The role includes asset lifecycle management, security-compliant operations, on-call responsibilities, and collaboration with security and network teams.

You will implement and maintain end-user systems, conference-room tech, and documentation while supporting a fast-paced

Qualifications

• 5+ years in systems administration, desktop support, or enterprise IT support.
• 3+ years supporting executives or VIP users in a corporate setting.
• Experience with Windows, macOS, and Linux in business environments.
• Knowledge of Active Directory and Azure AD identity concepts.
• Strong troubleshooting, documentation, and customer-service skills.
• Able to work with senior leaders and secure, discretion in sensitive situations.

Responsibilities

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems (Windows, macOS, Linux).
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripherals.
• Deliver white-glove support for executive users and VIPs.
• Support conference room and meeting tech for high-visibility events.
• Manage user accounts and access controls via AD/AAD.
• Support endpoint management and security controls.
• Maintain asset records and software licensing with ITSM tools.
• Respond to service requests and incidents, escalate as needed.
• Create and maintain technical documentation and SOPs.
• Collaborate with infrastructure, network, and security teams.

Skills

Executive VIP support

Windows support

macOS support

Linux support

Active Directory/AAD

On-call rotation

Tools

Jira Service Management

Snipe-IT

ServiceNow

Job description

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.

For more information, visit www.shield.ai. Follow Shield AI on LinkedIn X Instagram and YouTube.

Job Description:

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

What you'll do:

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Required qualifications:

• 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
• 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
• Experience supporting Windows, macOS, and Linux operating systems in a business environment.
• Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
• Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
• Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
• Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
• Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
• Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Preferred qualifications:

• 6+ years of enterprise IT experience.
• Experience providing executive or white-glove technical support in a fast-paced corporate environment.
• Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
• Basic scripting or automation experience using PowerShell, Bash, or similar tools.
• Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
• Familiarity with endpoint security tools and enterprise security best practices.
• Experience using AI-powered tools to improve operational efficiency and workflow automation.

$89,000 - $130,000 a year

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.