Associate Systems Administrator

ChenMed LLC; Deerfield (IL); On-site; USD 64,583 - 92,262; Full time

Job summary

ChenMed LLC in Deerfield, Illinois, is looking for a skilled IT Operations professional to manage enterprise monitoring tools and provide technical support. The ideal candidate has at least 3 years of experience, proficiency in Windows/Linux environments, and expertise in cloud services like AWS.

This role includes responsibilities such as ensuring system security, optimizing server activity, and participating in the on-call support rotation. Competitive salary ranges from $64,583 to $92,262 per year, commensurate with experience.

Qualifications

• Minimum of 3 years’ experience providing technical support in a corporate environment.
• At least 1 professional level certification preferred.
• Experience using a service desk platform.

Responsibilities

• Administer and maintain enterprise monitoring tools.
• Monitor and optimize OS stability and server activity.
• Ensure system security and diagnose problems.
• Act as SME escalation contact to resolve error conditions.
• Document work performed and communicate with stakeholders.

Skills

Expert understanding of Windows or Linux operating systems

In‑depth knowledge of cloud‑based enterprise communications platforms

Active Directory administration

Exceptional troubleshooting skills

Hands‑on experience with cloud services like AWS

Understanding of scripting and automation

Spoken and written fluency in English

Education

Minimum of 3 years of technical support experience

At least 1 professional certification (e.g., MCSA, LFCS)

Job description

Responsibilities

• Administer, manage and maintain enterprise monitoring tools such as SolarWinds Orion, including the evaluation, creation, update of monitors and alerts, and responding to all alerts and notifications.
• Monitor, maintain and optimize OS stability, storage capacity and server activity.
• Ensure system security and diagnose system problems.
• Act as subject‑matter expert (SME) escalation contact to diagnose and repair error conditions in the environment.
• Diagnose and resolve complex issues with technical assistance from vendors, stakeholders and technical IT management.
• Implement, install, configure, monitor, troubleshoot and evaluate existing and new Microsoft & Linux servers.
• Be familiar with golden image creation, patching and updates of Microsoft & Linux operating systems in AWS.
• Maintain, deploy and update internally developed applications by both manual and automated means.
• Prioritize incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
• Ensure uptime, performance, resource availability and security of the servers managed within established budgets and operational guidelines.
• Document work performed and communicate with stakeholders.
• Create and maintain standard operating procedures and knowledge bases.
• Participate in the IT Operations on‑call support rotation.
• Perform other duties as assigned and modified at manager’s discretion.

Qualifications & Skills

• Expert understanding of either Windows or Linux operating systems (both is a plus).
• Keen investigative instincts and attention to detail.
• In‑depth knowledge of a cloud‑based enterprise communications platform such as Office365 or G‑Suite.
• Active Directory and certificate services administration.
• Exceptional troubleshooting and analytical skills.
• Hands‑on experience with cloud services such as AWS, GCP or Azure.
• Familiarity with running containerized applications in production environments.
• Advanced knowledge and ability to service computer hardware, both client and server.
• Advanced understanding of networking as it pertains to systems integration, connectivity and configuration.
• Understanding of client/server and web applications.
• Essential understanding of scripting and automation such as CloudFormation, Terraform, Helm or Kustomize.
• Ability and willingness to quickly adjust priorities as business needs shift.
• High level of conceptualization, analytical, logic, and reasoning skills.
• Expertise in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English.
• Independence in judgment required.

Education & Experience

• Minimum of 3 years’ experience providing technical support in a corporate environment.
• At least 1 professional level certification (e.g., MCSA, LFCS) or higher preferred.
• Experience using a service desk platform (ITSM or trouble ticket system).

Pay Range

Pay Range: $64,583 – $92,262 per year. Final compensation may include bonuses or commissions and will depend on experience, education, geographic location and other factors.

Benefits

Employee benefits and resources: https://chenmed.makeityoursource.com/helpful-documents