Associate System Administrator

Logicalis Group Limited; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider is looking for a Night Shift Associate System Administrator to work from home. You'll respond to customer issues, utilize Service Now for documentation, and adhere to ITIL processes. Required qualifications include a High School education or GED, 1 year of experience in IT Service Desk, and knowledge of Windows Server administration. Preferred certifications include CompTIA A+, CompTIA Network+, or CCNA.

Qualifications

• Minimum 1 year of experience in IT Service Desk functions and troubleshooting.
• Knowledge of Windows Server administration and Microsoft Azure fundamentals.
• Familiarity with network technologies such as Cisco and Microsoft 365 Administration.

Responsibilities

• Respond to and resolve customer issues using technology tools and procedures.
• Utilize Service Now ticketing system for documentation of incidents and service requests.
• Communicate with customers and support teams while adhering to ITIL processes.

Skills

Windows Server administration

ITIL processes

Troubleshooting

Cisco

Microsoft 365 Administration

Education

High School education or GED

Tools

Service Now

Microsoft Azure

Job description

A company is looking for an Associate System Administrator - Night Shift in Work From Home.

Key Responsibilities

• Respond to and resolve customer issues using technology tools and procedures
• Utilize Service Now ticketing system for documentation of incidents and service requests
• Communicate with customers and support teams while adhering to ITIL processes

Required Qualifications

• High School education or GED
• 1 year of experience in IT Service Desk functions and troubleshooting
• Knowledge of Windows Server administration and Microsoft Azure fundamentals
• Familiarity with network technologies such as Cisco and Microsoft 365 Administration
• Relevant certifications like CompTIA A+, CompTIA Network+, or CCNA are preferred