Associate System Administrator

Amgen; New Albany (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Retirement plan and savings

Comprehensive health benefits

Stock-based incentives

Generous time-off plans

Job summary

Amgen in Ohio (New Albany area) seeks an Entry Level System Administrator to support Operations Technology, focusing on Laboratory, Benchtop, and manufacturing capabilities. You’ll assist with application support, deployment, and day-to-day tasks while adhering to Amgen standards.

The role requires a bachelor’s degree or equivalent, with strong problem-solving, data-driven analysis, and teamwork across Quality, Manufacturing and Process Development.

Qualifications

• Bachelor’s degree or equivalent in IS, IT, or related field or 4–6 years’ experience alternative.
• Experience with GMP/compliance environments is a plus.
• Experience supporting applications, design, deployment and day-to-day support for Manufacturing/Quality systems.

Responsibilities

• Support applications, design, solution deployment and day-to-day support for Quality, Manufacturing and Process Development teams.
• Analyze problems, develop technical solutions using data-driven approaches.
• Coordinate issues across departments and Amgen sites.

Skills

Quality processes

Data analysis

IT architecture

Project management

Customer service

Conflict resolution

Interpersonal skills

Computer skills

AI & data engineering

Multi-priority management

Team collaboration

Education

Bachelor's degree

Associate's degree + 4 years experience

High school diploma or GED + 6 years experience

Tools

Laboratory Platforms

Windows Administration

Job description

**Join Amgen’s Mission of Serving Patients**

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**Associate System Administrator**

**What you will do**

Let’s do this. Let’s change the world. In this vital role, you will be part of Amgen’s newest and most sophisticated final product assembly and packaging plant. The Final Product facility will feature best-in-class device assembly and packaging technologies with embedded Industry 4.0 capabilities, while integrating sustainability innovations to reduce carbon and waste as part of Amgen’s plan to become a carbon-neutral company by 2027.

As an Entry Level Lab Associate System Administrator, you will work within Operations Technology team will support Operations at Amgen Ohio with a focus on Laboratory, Benchtop, and manufacturing capabilities. The main responsibility of the role is to support applications, design, solution deployment, and provide day-to-day support for Quality, Manufacturing, and Process Development, and the broader Digital Technology and Innovation teams while adhering to Amgen standards, policies, and procedures. This is an onsite role.

**Responsibilities:**

• + Proficiency in Microsoft Windows Administration, such as configuring system settings, managing user accounts, ensuring system security, and troubleshooting issues to ensure optimal performance and reliability.
• + Experience with analytical instruments, configuration, system management and integration with Laboratory Platforms.
• + Quality Records experience, Data Integrity and GMP environments experience.
• + Actively engage with business users to analyze business needs, capture, and detail business and solution requirements guided by standard methodologies in core application platforms.
• + Participate in technical root cause analysis, incident investigations, business case development and troubleshooting on computerized systems.
• + Perform assignments that have clear and specific objectives and require investigation of limited number of variables.
• + Initiate and complete routine technical tasks.
• + Coordination of business process and system issues across multiple departments, functions, and other Amgen manufacturing sites.
• + Participate in technical root cause analysis, incident investigations, business case development and troubleshooting on computerized systems.
• + Analyze problems, develop, and propose technical solutions in a scientific manner using data-driven techniques and analyses.
• + Support non-standard shift organization and extended hours, as per business needs.
• + Leverage AI and data science to enhance ways of working and drive outcomes.

**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

**Basic Qualifications:**

Bachelor’s degree

OR

Associate’s degree and 4 years of Information Systems, Business Analysis, or related experience

OR

High school diploma / GED and 6 years of Information Systems, Business Analysis, or related experience

**Preferred Qualifications:**

• + A general to good understanding of Quality processes, Laboratory, benchtop, and manufacturing systems.
• + Ability to analyze problems, process complex data, establish facts, and draw valid conclusions.
• + General knowledge of IT architecture and hardware.
• + General understanding of project management, customer service, and conflict resolution skills.
• + Strong interpersonal skills with ability to work collaboratively in a team-based environment.
• + Strong computer skills and possess the ability to apply science-based thinking to practical applications.
• + Energetic and technically minded individuals.
• + Proven excellence in verbal and written communication at all interpersonal levels.
• + Familiar with ALCOA++ Principles.
• + AI, Data engineering capabilities.
• + Ability to manage multiple priorities in a fast-paced environment.
• + Team-oriented mindset with a focus on collaboration and shared success.

**What you can expect of us**

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• + A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• + A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• + Stock-based long-term incentives
• + Award-winning time-off plans
• + Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies

**Application deadline**

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

**Sponsorship**

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.