Associate Supervisor, Customer Services

Banner Health; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading healthcare organization in Phoenix is seeking an Associate Supervisor for Customer Services. This role involves providing quality customer service, coaching staff, and ensuring effective communication within the billing department. The ideal candidate will have strong customer service experience and a background in healthcare administration.

Qualifications

• Strong knowledge of business or healthcare administration.
• Previous experience in customer service in a Call Center environment.

Responsibilities

• Provides quality customer service and effective communications.
• Assists, resolves, and reports problems regarding operations.
• Provides coaching and ongoing education to the customer service team.

Skills

Customer Service

Communication

Coaching

Education

Associate Degree in Business or Healthcare Administration

Tools

Avaya Phone Systems

CMS

Avaya Contact Recorder

Job description

Associate Supervisor, Customer Services page is loaded

Associate Supervisor, Customer Services

Apply locations Papago (424 S 56th St) time type Full time posted on Posted 20 Days Ago job requisition id R4407165

Primary City/State:

Phoenix, Arizona

Department Name:

Billing Customer Service

Work Shift:

Day

Job Category:

Revenue Cycle

This opportunity will make a direct impact on the lives of our patients during their diagnostic care journey and will help to provide guidance and service to both our customers and our employees. The ideal candidate will have strong customer service experience and the desire to positively assist and support our patients and our employees.

POSITION SUMMARY
Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree.

• Must have previous experience in customer service in a Call Center environment.

PREFERRED QUALIFICATIONS

• Additional Related education and/or experience preferred

• Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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