Associate, Strategy & Operations - Dasher Financial

DoorDash, Inc.; Austin (TX); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with match

Parental leave 16 weeks

Medical, dental, and vision

11 paid holidays

Mental health program

Disability and life insurance

Descripción de la vacante

DoorDash's Dasher Financial team is hiring an Associate, Strategy & Operations to help build the operations of a bank program at scale for millions of Dashers. You will own a core area end to end, convert ambiguous problems into structured plans, build monitoring, manage external vendors and SLAs, and drive disputes & support and growth initiatives across product, engineering, and legal teams.

The ideal candidate has 2–3 years in high-growth teams, is data-driven (SQL or Excel), curious, and

Formación

• 2–3 years of experience in high-growth teams.
• Exceptional problem-solving skills with data-backed decisions.
• Curious, driven, and comfortable with ambiguity.
• Willingness to learn quickly and take ownership.
• Bachelor’s Degree in a related field.

Responsabilidades

• Own a core area of the Crimson banking program end to end, including metrics, operating model, and cross-functional partners.
• Turn ambiguous operational problems into structured plans and drive them with Product, Engineering, Legal, and external partners.
• Build monitoring and mechanisms to catch issues before users report them.
• Manage external vendors and partners, uphold SLAs, escalate when needed, and negotiate requirements.

Conocimientos

Problem solving

SQL

Excel modeling

Data-driven decisions

Collaboration

Ambiguity tolerance

Educación

Bachelor's Degree in a related field

Herramientas

SQL

Excel

Descripción del empleo

About the Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way. The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them.

From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.

About the Role

We are looking for an Associate, Strategy & Operations to join our Dasher Financial team. This role is about building the operations of a bank program at scale — a bank product that is already used by millions of Dashers each month.

Unlike traditional banks that feel slow and impersonal, our ambition is to build a financial product that is fast, intuitive, and genuinely supportive — one that helps Dashers not just hold money, but actively improve their financial health. To deliver on that promise, we need exceptional operators who can take tough operational problems, turn them into clear plans, and drive them to completion.

As an Associate, you will:

• Own a core area of the Crimson banking program end to end — the metrics, the operating model, and the cross-functional partners who make it work
• Turn ambiguous operational problems into structured plans, and drive them through Product, Engineering, Legal, and external partners
• Build the monitoring and mechanisms that catch problems before users report them, rather than after
• Manage external vendors and partners: hold them to their SLAs, elevate when they miss, and negotiate what we need

Disputes & Support

This role owns the Crimson support and disputes experience — the systems, partners, and processes that determine whether a Dasher who has a problem gets it solved. You'll own dispute operations as we bring them in-house, Crimson support performance and tooling, and the complaint monitoring that tells us what's actually broken in the product.

Growth Ops

This role owns the top of the Crimson funnel: identity verification and onboarding, and the campaigns that bring non-Crimson Dashers and DoorDash consumers into the product. You'll own KYC health and vendor performance, reduce friction from application through first use, and drive acquisition.

Dasher Financial is an ambitious bet - building fintech products for the future of work. For someone with a strong foundation in problem solving who wants to grow into a future operator or general manager, this is a rare opportunity to learn by doing in a zero-to-one environment.

You’re excited about this opportunity because you will…

• Analyze & problem-solve: Break down ambiguous problems, run analyses, and recommend solutions that improve adoption, retention, and trust.
• Drive execution: Own and deliver discrete projects that move our key metrics (e.g., deposits, bill pay adoption, dispute resolution SLA).
• Experiment & learn: Design and test hypotheses, measure impact, and help scale what works.
• Collaborate: Work cross-functionally with Product, Engineering, Analytics, Marketing, and Legal to launch and improve initiatives.
• Grow fast: Build the toolkit of a future operator/GM by working on zero-to-one fintech problems in a high-growth environment.

We’re excited about you because…

• You have 2-3 years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience)
• You have exceptional problem-solving skills and back your decisions with data (comfortable pulling SQL or modeling in Excel)
• You’re curious, driven, and comfortable with ambiguity
• You want to learn fast and take ownership
• You have a Bachelor’s Degree in a related field

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800—$110,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works:Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.