Associate Store Manager of Operations

Deckers Brands; New York (NY); On-site; USD 30,000 - 90,000; Full time

Job summary

An established industry player seeks an Associate Store Manager to drive customer satisfaction and team performance. In this pivotal role, you will partner with the Store Manager to recruit, train, and develop a high-performing team while ensuring exceptional customer service. Your responsibilities will include managing inventory, implementing visual merchandising, and maintaining operational standards. If you're passionate about retail and eager to lead a dynamic team, this opportunity offers a chance to make a significant impact in a vibrant store environment.

Benefits

Competitive Pay

Employee Discounts

Growth Opportunities

Flexible Schedule

Qualifications

• 2-5 years of retail management experience preferred.
• Strong communication and project management skills.

Responsibilities

• Assist in recruiting, hiring, training, and developing a store team.
• Promote and model customer service quality and manage store inventory.

Skills

Retail Management

Customer Service

Communication Skills

Project Management

Problem-Solving

Organizational Skills

Education

Associate’s Degree

Tools

Microsoft Office

Job description

Associate Store Manager - Operations

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to innovate within the industry by delivering experiences our customers desire. As part of the Deckers Family, we represent our brands and strive to provide unique, personalized shopping experiences.

Summary

Our Associate Store Managers are crucial to our success. They help develop, engage, and motivate high-performing teams, emphasizing excellent customer service as outlined in our UGG LIFE Service Program. They continually motivate team members to enhance their service and product knowledge to deliver outstanding customer experiences.

Description

In this role, you partner with the Store Manager to assist in recruiting, hiring, training, and developing a store team. You ensure high training standards and that your team stays current with product knowledge and operational procedures. You promote, model, and elevate customer service quality, motivate team members to work collaboratively, and help manage store inventory, cash, and labor. You also assist in budgeting, communicate sales goals, implement visual merchandising, and maintain store standards aligned with the UGG brand image. Additionally, you coach and evaluate team performance, provide insights for reviews, and stay aware of industry trends and local competitors to meet customer demands.

Core Competencies

• Develop and coach team members to build empowered and engaged teams
• Ensure top-tier customer service and prioritize brand and product training
• Assist in executing store strategies to enhance satisfaction, traffic, and profitability
• Set objectives and delegate appropriately
• Identify and educate about industry trends and market insights
• Implement store administration, operations, and compliance
• Manage inventory and coordinate with corporate stakeholders

Operations - Back of House

Flagship stores may have additional responsibilities for Back of House Operations, including inventory management, stockroom organization, and omni-channel efficiency. Key duties include monitoring inventory levels, coordinating shipments, analyzing reports, conducting operational audits, managing transfers and damages, overseeing supply orders, and ensuring safety and record retention standards.

Key Qualifications

• 2-5 years of retail management experience preferred
• Associate’s degree or equivalent experience required
• Strong communication and project management skills
• Excellent organizational and problem-solving skills
• Ability to multi-task in a dynamic environment

Additional Requirements

• Flexible schedule and hours, including travel as needed
• Proficiency in Microsoft Office
• Valid driver’s license

We value individuality and passion, offering benefits such as competitive pay, discounts, perks, and growth opportunities. Our commitment is to an inclusive workplace where all qualified applicants are considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, or other protected factors.

Salary Range: $30.00 - $90,000.00. Compensation will depend on location, skills, experience, and education. Recruiters will provide specific salary details during hiring.