Associate Specialist, Patient Access

Ensemble Health Partners; Johnson City (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Associate Benefits

Professional development

Recognition

Job summary

Ensemble Health Partners is seeking a Patient Access Associate Specialist to ensure a seamless patient experience through accurate registration and access within the revenue cycle.

The role emphasizes data integrity, regulatory compliance, and contributing to KPIs such as first-pass claim rates while delivering empathetic, professional service to patients and collaborating with clinical and administrative teams.

Qualifications

• Experience in patient registration and data collection is preferred.
• Familiarity with HIPAA and healthcare privacy regulations.
• Strong attention to detail and empathy in interactions.

Responsibilities

• Manage patient registration and access processes accurately.
• Ensure data accuracy and regulatory compliance.
• Serve as first point of contact for patients onsite.
• Explain consent forms and obtain signatures.
• Communicate financial responsibilities clearly and professionally.
• Support other departments and facilities as needed.
• Auditing and reporting to ensure account accuracy.

Skills

Customer service

HIPAA compliance

Data entry

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• The Patient Access Associate Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle.
• This role ensures data integrity, regulatory compliance, and a positive patient experience while directly influencing revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates.
• Serves as the first point of contact for patients onsite in healthcare facilities and are essential in supporting clinical and financial operations for financial health through accurate data entry, auditing, and communication.
• Strong attention to detail, compassion, and adherence to policies are essential for success in this role.
• The Patient Access Associate Specialist accurately assigns Medical Record Numbers (MRNs) and completes medical necessity and compliance checks.
• Collects and verifies patient demographic and insurance information, including point-of-service collections and payment plans.
• Processes physician orders, explains consent forms, retrieves required patient signatures, and distributes patient education documents.
• Utilizes auditing and reporting systems to ensure account accuracy and compliance and conducts audits as needed.
• Communicates patient financial responsibilities clearly and professionally.
• Delivers exceptional customer service with empathy and professionalism in all interactions.
• Maintains confidentiality and adheres to HIPAA guidelines.
• Supports other employees, departments, and facilities as needed.
• The Patient Access Associate Specialist performs additional duties as assigned, including answering phones, supporting other facilities, and completing administrative tasks.

Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development – Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Ensemble is an equal employment opportunity employer.

It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.