Associate Special Test Services Coordinator

Quest Diagnostics Incorporated; Los Angeles (CA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical from day 1

Well-being programs

Annual health assessment

Vacation and time off

Holidays + MyDay

401(k) with company match

Employee stock purchase

Life and disability insurance

Education assistance

Job summary

Quest Diagnostics Incorporated in West Hills, CA, is seeking an Associate Special Test Services Coordinator to manage preauthorization, documentation, and payer communications for designated testing.

The role requires strong problem-solving, solid Microsoft Office skills, and the ability to coordinate with laboratory managers and medical leaders; the position offers competitive pay, benefits from day one, and opportunities for career advancement.

Qualifications

• High school diploma or equivalent required.
• Medical billing experience preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Handle all client inquiries on preauthorization and documentation needs from insurers.
• Coordinate testing while obtaining proper payer documentation.
• Document reporting or call history in patient files.
• Use established protocols for reporting client concerns.
• Provide technical training to new hires and coach less experienced staff.
• Recognize quality service issues and provide feedback for improvement.
• Assist the Manager in the delegation of work.
• Maintain department quality and productivity by monitoring service levels.

Skills

Communication skills

MS Office

Complex processes

Technical liaison

Education

High school diploma or equivalent

Job description

Associate Special Test Services Coordinator - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $22.48 - $33.72 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements, and other documentation needs from a variety of insurance plans, payers, and other governing sources. Handles all payer, physician, and patient contact received by telephone and in writing. Troubleshot both complex medical/technical compliance and routine requests. Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed.

Responsibilities

• Handles all client inquiries regarding preauthorization, informed consent requirements, and other documentation needs from a variety of insurance plans, payers, and other governing sources.
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
• Documents reporting or call history in the patient file and maintains appropriate records.
• Uses established protocols for reporting client concerns.
• May provide technical training to new hires and coach less experienced staff.
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement.
• May assist the Manager in the delegation of work.
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
• Other duties as required.

Qualifications

Required Work Experience

• Demonstrated experience utilizing strong independent problem-solving skills.
• High school diploma or equivalent is required.

Preferred Work Experience

• Medical Billing experience.
• Bilingual in Spanish and English

Knowledge

• Requires knowledge of the billing and laboratory testing operations.
• Strong understanding of medical terminology required.

Skills

• Must have strong communication skills.
• Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.)
• Ability to handle complex processes
• Must exhibit comfortable interaction with technical staff, including laboratory managers, Medical leaders, and other technical personnel.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.