Associate Solutions Engineer - Drilling

Corva; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Corva is seeking an Associate Solutions Engineer to guide customers through onboarding, adoption, and value realization of our platform. You’ll work closely with Operations, Engineering, and Development to be the trusted contact across the customer lifecycle and ensure high quality service.

In this role you’ll translate customer requirements, create onboarding timelines, run training workshops, capture feedback, and develop customer success assets.

Qualifications

• Excellent written and verbal communication in English.
• Strong technical and customer service skills.
• Ability to work well with teams.
• Thorough knowledge of navigating modern websites.
• Skills in Microsoft Office suite.
• Analytical thinking skills.
• Ability to train others.
• Experience in oil and gas.
• Leadership skills.
• Travel domestically up to 20% of the time.
• Experience using Corva for 2+ years.
• Bachelor’s Degree.

Responsibilities

• Guide customers through onboarding, adoption, and value realization of Corva platform.
• Collaborate with Operations, Engineering, and Development as trusted contact across the lifecycle.
• Translate customer requirements and onboard new business while coaching existing users.
• Develop and maintain onboarding timelines and project documentation.
• Capture notes and feedback from meetings and conversations; communicate issues to Operations, Engineering, Sales, or Development.
• Facilitate training workshops with Engineering team.
• Contribute customer success assets such as case studies or training material.
• Use analytics to understand platform usage and identify opportunities to improve the experience.
• Monitor data quality and track customer health metrics.
• Support Senior Solutions Engineers with organization and tasks.

Skills

Communication skills

Technical skills

Team collaboration

Website navigation

MS Office

Analytical thinking

Training others

Oil and gas experience

Leadership

Willing to travel

Experience with Corva

Education

Bachelor's Degree

Tools

MS Office

Job description

About the role

The Associate Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Associate Solutions Engineer reports to the Solutions Engineering Lead.

What you’ll do

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
• Monitor data quality
• Support Senior Solutions Engineers with organization and tasks

Qualifications

• Excellent written and verbal communication skills in English
• Strong technical and customer service skills
• Ability to work well with teams effectively
• Thorough knowledge of navigating modern websites
• Skills in Microsoft Office suite
• Analytical thinking skills
• Ability to train others
• Experience in oil and gas
• Leadership skills
• Travel domestically up to 20% of the time
• Experience using Corva for 2+ years
• Bachelor’s Degree