Enterprise Sales Engineer

Everbridge; United States; Remote; USD 139,000 - 180,000; Full time

Job summary

Everbridge seeks an experienced Enterprise Sales Engineer to support strategic utility customers by acting as the primary technical presales partner to Account Executives. You will help utilities leverage CEM and EEM to identify risks, coordinate responses, and communicate during storms, outages, and other disruptive events.

You will lead discovery, design tailored demonstrations, and craft high-level solutions that integrate ServiceNow, SCADA, AMI, GIS, and other platforms.

Qualifications

• 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, ideally in presales.
• Experience with utilities or critical infrastructure and understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.
• Hands-on ServiceNow experience, such as platform use, workflow configuration, IT service management, integrations, or customer solution design.
• Strong discovery, consultative selling, and solution design skills, including engaging executives and technical teams.
• Technical knowledge of SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.
• Excellent communication and presentation skills, including experience preparing technical materials and responding to RFPs and security questionnaires.
• Strong organization and time management skills, with the ability to manage multiple opportunities and commitments.
• Sound judgment when using approved AI tools and protecting sensitive information.
• Proficiency with Microsoft Office, Salesforce, and web-based business applications.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Partner with 3–4 Strategic Account Executives throughout the sales process from qualification to handoff to delivery.
• Lead discovery with utility stakeholders to understand operations, response processes, data, and outcomes; recommend cross-functional solutions.
• Design and deliver tailored demonstrations, workshops, and evaluations to show how EEM improves preparedness, coordination, response, and restoration.
• Discuss integration requirements involving ServiceNow and utility systems (SCADA, AMI, GIS, outage/work management, IoT).
• Develop high-level solution designs and handoff materials for Everbridge Professional Services and partners.
• Prepare technical/functional responses for RFIs and RFPs; address APIs, architecture, security, networking, data flows.

Skills

Customer-facing experience

Utilities / critical infrastructure

ServiceNow experience

Discovery & needs analysis

Solution design

SaaS knowledge

Cybersecurity

Networking

Telephony

XML/SOAP

REST APIs

Technical communication

Time management

AI tools usage

Microsoft Office

Salesforce

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Salesforce

Microsoft Office

Job description

Everbridge is seeking an experienced Enterprise Sales Engineer to support strategic utility customers and prospects. As the primary technical presales partner to Strategic Account Executives, you’ll help customers evaluate Everbridge Critical Event Management (CEM) and Emergency Event Management (EEM), turning operational challenges into practical solutions and measurable outcomes.

EEM connects Everbridge CEM with the ServiceNow AI Platform and partner technologies to help utilities identify risks, coordinate response and crews, and communicate during storms, wildfires, outages, and other disruptive events.

What You'll Do:

• Partner with three to four Strategic Account Executives throughout the sales process, from opportunity qualification and discovery through solution design, evaluation, proposals, and handoff to delivery.
• Lead discovery with utility stakeholders to understand their operations, response processes, systems, data, and desired outcomes. Recommend solutions that build support across executive, business, operations, and technical teams.
• Design and deliver tailored demonstrations, workshops, and evaluations that show how EEM can improve preparedness, coordination, response, and restoration.
• Apply your understanding of electric, gas, and water utilities to scenarios such as severe weather, wildfires, asset impacts, outages, crew mobilization, field safety, and customer communications.
• Discuss integration requirements involving ServiceNow and utility systems such as SCADA, AMI, GIS, outage or work management platforms, and IoT. Document assumptions, dependencies, and customer responsibilities.
• Work with Product, Services, partner, and account teams to confirm solution feasibility, manage expectations, and share customer feedback.
• Develop high-level solution designs and handoff materials for Everbridge Professional Services and partners. Position their support with clear scope, outcomes, and responsibilities.
• Prepare technical and functional responses for RFIs, RFPs, and security questionnaires; demonstrate platform capabilities and address questions about APIs, architecture, availability, security, networking, telephony, and data flows.
• Use approved AI tools to support research, discovery planning, meeting summaries, requirements analysis, demonstrations, proposals, and follow-up. Verify outputs and follow company policies to protect sensitive information.
• Share product knowledge and reusable materials with sales colleagues, represent Everbridge at customer events and industry forums, and participate in a targeted number of Professional Services delivery days each quarter, as defined in the annual compensation plan.

What You'll Bring:

• 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, ideally in presales.
• Experience with utilities or critical infrastructure and a working understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.
• Hands‑on ServiceNow experience, such as platform use, workflow configuration, IT service management, integrations, or customer solution design.
• Strong discovery, consultative selling, and solution design skills, including the ability to engage executives, operational teams, business stakeholders, and technical practitioners.
• Technical knowledge of SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.
• Excellent communication and presentation skills, including experience preparing technical materials and responding to RFPs and security questionnaires.
• Strong organization and time management skills, with the ability to manage multiple opportunities and commitments.
• Sound judgment when using approved AI tools, including validating outputs and protecting sensitive information.
• Proficiency with Microsoft Office, Salesforce, and web‑based business applications.
• A bachelor’s degree or equivalent practical experience, and willingness to travel up to 50%.

Preferred qualifications

• Experience with Everbridge, emergency notification, critical event management, business continuity, or public safety solutions.
• Experience integrating utility systems such as SCADA, AMI, GIS, outage management, asset management, or field workforce platforms.
• Experience designing or evaluating ServiceNow integrations and cross‑platform workflows.

$139,000 - $180,000 a year

The reasonably estimated salary for this role at Everbridge ranges from $139,000 - $180,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off,andfitness reimbursements.

Fair Chance Statement US & Canada

• - Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
• - Management of cash, company funds, or other valuable assets.
• - Work in environments requiring heightened security measures.
• - Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster.

Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.