Associate Solution Consultant - Talent Community

ServiceNow; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

ServiceNow is seeking an Associate Solution Consultant in West Palm Beach, Florida. The role is focused on delivering solutions, assisting sales teams, and engaging with customers to address business needs. Successful candidates will have 1-2 years of relevant experience and strong AI integration skills. This full-time position offers flexibility in work personas and emphasizes exceptional communication and proactive problem-solving abilities.

Qualifications

• 1-2 years of experience in Solution Consulting, Sales Engineering, or similar presales roles.
• Demonstrated ability to learn new technology and integrate AI into workflows.
• Ability to actively listen and provide solutions to customer business issues.

Responsibilities

• Assist Sales teams in qualifying customer needs.
• Scope and deliver Proof of Concept engagements.
• Act as the ServiceNow subject matter expert at events.

Skills

AI integration experience

Solution Consulting

Sales Engineering

Proactive problem-solving

Exceptional communication

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible

Job Description

What you get to do in this role:

TheAssociateSolution Consultant is a hands‑on technical consultant with the ability to deliver and positionsolutions duringwhile achieving quarterly and annualsales objectivesfor an assigned territory.

• AssistCommercial GrowthSales teams in the qualification of customer needs through discovery
• Participate across the sales lifecycle onacquiringnew customers
• Provide mentoring and training to peers,colleaguesand partners
• Demonstrate the product, both standard and tailored to prospects and existing customers
• Generate product demo scripts and scenarios andmaintaindemonstration environment(s)
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Respond to Request for Information/Proposal documents
• Stay current on product developments/releases to a levelrequiredfor demo and POC/POV
• Support Marketing events – user conferences, trade shows,webinarsetc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
• Act as the ServiceNow subject matter expert at executive briefings and marketing events

Qualifications

To be successful in this role you have:

• Experience inleveragingorcriticallythinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 1-2 years of experience inSolution Consulting, Sales Engineering, or similar presales roles
• Demonstrated ability to learnnew technology
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments whilemaintainingintegrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts, with a focus on customer storytelling

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.