Associate Software Engineer

The U.S. Pharmacopeial Convention (USP); Rockville (MD); On-site; USD 71,000 - 94,000; Full time

Job summary

The U.S. Pharmacopeial Convention (USP) is seeking an Associate Software Engineer to support and enhance the Marketo platform and related CRM integrations. You will work with IT, Marketing Operations, and Sales Operations to ensure scalable, reliable marketing automation processes and data governance.

Responsibilities include configuring platforms, managing integrations, and maintaining data quality. You will contribute to cross‑system alignment, form and asset testing, and workflow automation

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 1–2 years in a technical, engineering, or systems support role.
• Understanding of APIs and webhooks, or willingness to learn integration concepts.
• Exposure to CRM systems (Salesforce/HubSpot) or marketing automation; prior Marketo experience not required.
• Comfort with structured data: field mapping, data types, and schema logic.
• Strong problem-solving and clear communication with technical and non-technical stakeholders.

Responsibilities

• Support user accounts, access permissions, and role governance across marketing automation and CRM platforms.
• Translate requirements into technical configurations, templates, and scalable solutions in marketing automation platforms.
• Maintain platform architecture: folders, naming, tokens, and program frameworks.
• Build and maintain field mappings between marketing platform and CRM; ensure data quality.
• Create/test forms, landing pages, and assets in Sandbox and Production using HTML/CSS.

Skills

APIs & webhooks

CRM systems understanding

Structured data handling

Problem solving

Communication

Education

Bachelor's degree in Computer Science/IS/Engineering

Tools

Marketo

Salesforce

HubSpot

Job description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Associate Software Engineer – is responsible for supporting and enhancing the Marketo platform through technical configuration, integration management, campaign automation, and data governance. This role partners with IT, Marketing Operations, and Sales Operations to ensure scalable, reliable, and compliant marketing automation processes. The engineer owns day‑to‑day platform operations while contributing to system improvements and cross‑system alignment.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Associate Software Engineer has the following responsibilities:

• Support user account creation, access permissions, and role governance across marketing automation and CRM platforms to maintain secure, compliant operations.
• Translate stakeholder requirements into technical configurations, reusable templates, and scalable operational solutions within a marketing automation platform (e.g., Marketo, HubSpot, Pardot, or similar).
• Help maintain platform architecture — folder structures, naming conventions, tokens, and operational program frameworks.
• Build and maintain field mappings and synchronization logic between the marketing platform and CRM (e.g., Salesforce), supporting schema alignment and data quality.
• Clone, configure, and test forms, landing pages, and web assets in Sandbox and Production environments using HTML/CSS fundamentals.
• Troubleshoot sync issues between systems, including field conflicts, validation errors, and API-related failures — with support from senior engineers as needed.
• Assist with datatype changes, schema updates, and cross-system compatibility checks to keep integrations stable.
• Support Sandbox refresh activities: configuration audits, asset restoration, and sync re-establishment.
• Help build and maintain trigger-based campaigns, automated workflows, and nurture programs, learning platform-specific logic on the job.
• Assist with segmentation setup, audience management, and basic data governance practices.
• Monitor system health and campaign performance dashboards, flagging issues to senior team members.
• Support data quality and compliance standards across marketing and CRM systems.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
• 1–2 years of experience in a technical, engineering, or systems support role.
• Understanding of how APIs and webhooks work, or strong aptitude to learn integration concepts quickly.
• Interest in or exposure to CRM systems (Salesforce, HubSpot, etc.) and/or marketing automation platforms — prior hands‑on Marketo experience is not required.
• Comfort working with structured data: field mapping, data types, and schema logic.
• Strong problem‑solving instincts and willingness to troubleshoot systematically.
• Clear communicator, able to explain technical issues to both technical and non‑technical stakeholders.

Additional Desired Preferences

• Any exposure to Marketo, HubSpot, Pardot, or similar marketing automation tools.
• Familiarity with CRM objects (Leads/Contacts/Accounts/Opportunities).
• Coursework or personal projects involving REST APIs or third‑party integrations (e.g., ad platforms like Google, Meta, or LinkedIn).
• Certifications are a plus but not expected at this level (e.g., Marketo Certified Associate/Expert, Salesforce Admin).

Supervisory Responsibilities

None, this is an individual contributor role.

USP provides the benefits to protect yourself and your family today and tomorrow. From company‑paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well‑being is protected.

Compensation

Base Salary Range: USD $71,420.00 – $93,726.00 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job‑related reasons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.