Associate ServiceNow Administrator (Must Reside in Albuquerque, NM Area)

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 50,000 - 86,000; Full time

Job summary

Presbyterian Healthcare Services is seeking an Associate ServiceNow Administrator to work onsite in Albuquerque, NM. The role develops and modifies information systems, prepares detailed specs for programs, and supports ITSM platform enhancements.

A CSA certification is preferred, and experience in IT support or administration is valuable. This is a full-time, exempt position located at the Reverend Hugh Cooper Administrative Center.

Qualifications

• Associate degree in IT or related field.
• 0–2 years IT experience; degree can substitute.
• ServiceNow administration experience preferred.
• ServiceNow CSA certification preferred.

Responsibilities

• Provides support for definition/refinement of business requirements and for QA/testing.
• Designs, develops, tests and debugs software components of limited complexity.
• Provides implementation, production and upgrade support for software components of low complexity.
• May act as a liaison between the application team and user community for communications and enhancements.
• Defines business requirements with users to guide configuration and development activities.
• Develops internal IT and user documentation.

Skills

ServiceNow

IT support

IT administration

Education

Associate Degree

Tools

ServiceNow

Job description

Location Address

9521 San Mateo NEAlbuquerque, NM 87113-2237

Compensation Pay Range

Minimum Offer $50,481.60

Maximum Offer $85,966.40

Job Title

Now Hiring: Associate ServiceNow Administrator (Must Reside in Albuquerque, NM Area)

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Associate ServiceNow Administrator. This position will research and engage in fact-finding to develop or modify information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary

Preferred: ServiceNow Certified System Administrator (CSA) certificateType of Opportunity: Full timeJob Exempt: YesJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Weekday Schedule Monday-Friday (United States of America)

• Support troubleshooting, testing, documentation, and maintenance of ServiceNow ITSM applications and platform enhancements.
• Develop and configure basic ServiceNow solutions, including forms, catalog items, flows, business rules, client scripts, and notifications.
• Assist with scripting, integrations, data imports, and configuration while following ServiceNow development, security, and change management standards.

Responsibilities

• Provides support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
• Designs, develops, tests and debugs software components of limited complexity
• Provides implementation, production and upgrade support for software components of low complexity
• May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support.
• Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued.
• Develops both internal IT and user documentation.

Preferred Qualifications

• Experience in IT support, application administration, system administration, or ServiceNow; related education or equivalent experience preferred.
• Assist with Service Catalog item builds and maintenance, including variables, approvals, workflows, and fulfillment configurations.
• Provide general ServiceNow administration and troubleshooting, including users, groups, roles, access, permissions, forms, lists, and basic platform issues.
• Support testing, documentation, platform enhancements, and incident/request resolution while developing knowledge of ITSM, ServiceNow configuration, scripting, integrations, and automation.
• ServiceNow Certified System Administrator (CSA) preferred
• This is an Onsite position in Albuquerque, NM.

Qualifications

• Associate Degree
• 0-2 years of experience in IT. Associates Degree required, 3 years additional experience can be substituted in lieu of degree

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services