Associate Service Professional

LPL Financial; Tempe (AZ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial in Tempe, AZ seeks a Cash Management Associate Service Professional in Operations to handle inbound/outbound advisor calls, resolve documentation issues, and educate on cash management processes. You will process requests, guide callers to resolution, and maintain a high standard of client service.

The role emphasizes accurate information delivery, complex call handling, and collaboration with internal teams.

Qualifications

• 2+ years of experience in brokerage/financial services.
• 2–3 years of professional work experience; customer‑facing experience is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide support with complex client account issues via inbound/outbound calls while maintaining professionalism.
• Set expectations and take appropriate actions to resolve inquiries; may involve calls, emails to internal teams, advisors, or LPL reps.
• Communicate status of requests to financial advisors clearly and timely; outline what is needed to resolve NIGO/IGO.
• Identify issues proactively to minimize NIGO rejections and improve processing quality.
• Support internal and external partners on NIGOs, deposits, special projects, or ad hoc requests.
• Collaborate with teammates to grow expertise and cross-train on cash management processes for retirement and non-retirement accounts.
• Own and resolve complex situations received via email, Dynamics, Smartsheet, or phone; provide feedback for process improvements.
• Engage in huddles, meetings, and policy updates to support department goals.
• Review discrepancies reported to Cash Management and contribute insights.

Skills

Brokerage/financial services

Customer facing experience

Written and verbal communications

Education

Bachelor’s degree

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting‑edge resources and a collaborative environment to the freedom to make an impact and more, you will find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Cash Management Associate Service Professional in Operations will primarily handle inbound and outbound calls with our advisors aiming to guide and support cash management requests. This includes proactively resolving any issues with incomplete/incorrect documentation and/or information.

The ideal candidate will pride themselves on providing advisors with accurate information to resolve issues and educate for future requests. The individual in this role will need to have a solid understanding of how to handle complex phone calls to our advisors. Upon completion of the call, the individual will have the ability to process, support call resolution, and have a solid understanding of Cash Management Operations daily processes. Exceptional customer service and professionalism is required while providing a positive experience to our advisors and clients.

Responsibilities

• Providing support with complex customer account‑related issues via inbound/outbound calls while displaying the utmost professionalism.
• Setting expectations and taking appropriate actions to resolve inquiries in a timely manner; this may include initiating calls, emailing internal departments, advisors, and/or LPL representatives.
• Effectively communicating, verbally and in writing, all pertinent information to financial advisors on the status of their NIGO request and what is needed to get account in good order (IGO).
• Proactively identifying issues to help minimize the need for not in good order (NIGO) rejections.
• Supporting internal and external business partners regarding NIGOs, distributions/deposits, special projects, or ad hoc requests on a case‑by‑case basis.
• Partnering with team members to continuously grow and enhance expertise.
• Cross‑training on all cash management processes for retirement and non‑retirement accounts assisting with overall departmental production goals.
• Assuming ownership of complex situations received via email, Dynamics, Smartsheet, phone, etc.
• Providing feedback and process improvements to drive the business forward.
• Engaging in huddles, attending department meetings, and assisting with policy/procedural updates.
• Reviewing and contributing insight on discrepancies reported to Cash Management.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 2+ years of experience in brokerage/financial services industry.
• 2‑3 years of professional work experience, customer facing experience is a plus.
• Strong and effective communications skills (written and verbal); ability to communicate with a variety of personalities.

Preferences & Core Competencies

• Understanding risks related to Cash Management.
• Understanding of the financial services and banking industry.
• Organized, analytical, and accurate with a strong attention to detail.
• Ability to multi‑task and work in an agile environment.
• Strong organizational and critical thinking skills.
• Ability to work self‑directed/independently.
• Ability to develop analytical and problem‑solving skills.
• Effective time management.
• Team player with a positive attitude.
• Bachelor’s degree from an accredited college or university or equivalent work experience.

#LPL-H1

Pay Range

$21.10-$35.16/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Principals only. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26