Associate, Service - November Start Date

GLG; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Flexible paid time off

401(k) and Roth 401(k) with match

Tuition reimbursement

Parental leave and counselling support

Job summary

GLG is seeking Associates who are excited to learn and excel in delivering best-in-class client service within a merit-based, team-oriented environment in New York.

As an Associate, you will own project lifecycles, engage with clients and experts, and receive coaching while advancing from onboarding to leadership potential.

Qualifications

• Bachelor's degree (required) or higher.
• 0–3 years in client-facing, sales, or account management.
• Excellent communication and interpersonal skills.
• Comfort with phone-based outreach and fast-paced environment.

Responsibilities

• Engage daily with clients to build relationships and deliver tailored support.
• Own client projects from start to finish, including scoping and recruiting experts.
• Collaborate with colleagues to maximize commercial outcomes and retention.
• Uphold GLG’s compliance framework and company values.

Skills

Communication skills

Interpersonal skills

Critical thinking

Problem solving

Phone outreach

Multitasking

Collaboration

Data minded

Flexible hours

Education

Bachelor's degree

Job description

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.
Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first‑hand expertise.
The Associate role involves fast‑paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship‑building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top‑tier project management and communication skills.

Specific Responsibilities Include (but Are Not Limited To)

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
• Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high‑quality outcomes to both our clients and our experts
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
• Upholding GLG’s compliance framework and embracing our company values

As An Associate, You Will Have The Opportunity To

• Excel in a fast‑paced, demanding, and highly collaborative environment with colleagues around the world
• Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
• Cultivate account management and commercial skills through direct client relationship building and responsive service
• Become a people manager and lead future Associates once you outperform as an individual contributor

An Ideal Candidate Will Have The Following

• Bachelor's degree (required) or higher
• 0‑3 years of work experience in client‑facing, sales, or account management roles
• Demonstrated critical thinking and creative problem‑solving skills
• Excellent communication and interpersonal skills, including comfort with phone‑based outreach
• Ability to work independently and collaboratively, in an ever‑changing and fast‑paced environment
• Receptive to close coaching and feedback
• Ability to multitask and prioritize effectively, while ensuring an attention to detail
• Hustle and tenacity that drives you to go above and beyond to delight clients
• Appreciation for data and understanding the numbers
• Willingness to work flexible and extended hours (including evenings and some holidays) based onclientneeds and expectations

What We Offer

While total compensation varies depending upon performance, Associates can earn full year compensation of $90,000+. This is made up of an annual base salary of $75,000 and uncapped variable compensation that’s linked to individual performance.

Benefits:

All U.S. GLGers also have access to benefits such as:

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off. No pre‑determined limits on vacation time, plus 10 company holidays
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
• Tuition reimbursement program for eligible courses including language skills courses
• Paid parental leave, adoption and surrogacy reimbursement
• Free wellbeing support with the Calm app, Maven and EAP, and free long‑term therapy & counselling assistance through Pathways
• Other work perks and benefits available based on final job location

Compensation:

GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision‑makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high‑stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem‑solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.