Associate Service Advisor

Crash Champions; Stroudsburg (Monroe County); On-site; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing collision repair service provider. As an Associate Service Advisor, you'll play a crucial role in delivering exceptional customer service while optimizing repair estimates. Your responsibilities will include educating customers about the repair process and insurance procedures, ensuring they feel supported throughout their experience. Join a company that values people first and offers a collaborative environment where your contributions matter. With competitive pay and comprehensive benefits, this position is perfect for those looking to grow in a dynamic industry.

Benefits

Medical Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• Candidates must display professionalism and commitment to learning.
• Must complete required training and maintain a professional appearance.

Responsibilities

• Optimize repair estimates to meet profit benchmarks.
• Educate customers on vehicle repair processes and insurance.

Skills

Professionalism

Customer Service

Communication Skills

Time Management

Education

High School Diploma

Tools

CYOU

I-CAR

Job description

Job Title, Keywords, Military Job Title or Code

Associate Service Advisor | Crash Champions Careers

Job Information

Associate Service Advisor Stroudsburg, Pennsylvania Apply Now

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

1. Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
2. Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
3. Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
4. Finalizing total loss administration.
5. Providing personal, trusted service by reviewing the comprehensive repair process with customers.
6. This is achieved by:
7. Greeting customers by phone or in-person.
8. Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

1. To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
2. Arrive every day, on time, ready to learn.
3. Commit to 7-9 months for program completion.
4. Maintain a professional appearance.
5. Observe all areas of the location and ask questions.
6. Attend calls.
7. Complete all required training including assignments in CYOU and I-CAR.
8. Complete tracker once per week through the end of Stage 2.
9. Write as many estimates as possible.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

1. Medical Insurance
2. Vision Insurance
3. Group Life Insurance
4. Disability Insurance
5. 401k Retirement Plan with match
6. Referral Bonus (“Crash From Crash”)
7. 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications, and qualifications.

Posted Min Pay Rate USD $15.00/Hr.

Posted Max Pay Rate USD $23.25/Hr.

ID 2025-13351

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.