Associate Service Advisor

Crash Champions; Ridgeland (MS); On-site; USD 2,066,400 - 2,837,856; Full time

Job summary

Crash Champions is seeking a team-oriented individual to engage with customers, educate them on repair steps, and develop precise estimates that support strong DRP partnerships and KPI outcomes. The role emphasizes professional presentation, punctuality, and a commitment to a 7-9 month program completion.

You will work closely with the team to review the full repair process with customers, greet them in person or by phone, and ensure a high standard of service throughout the collision repair

Qualifications

• Arrive every day, on time, ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Attend calls and complete training including CYOU and I-CAR.
• Complete tracker weekly through the end of Stage 2.
• Write as many estimates as possible.

Responsibilities

• Optimizing and developing accurate repair estimates to meet profit benchmarks.
• Educating customers on the collision repair process, insurance procedures, and customer rights.
• Providing estimates that support DRP partnerships and KPI goals.
• Finalizing total loss administration.
• Offering personalized service by guiding customers through the repair process.

Skills

Punctuality

Professionalism

Ambition

Learnability

Attend calls

Communication

Customer education

CYOU & I-CAR training

Job description

Champions Do More

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
  • This is achieved by:
    • Greeting customers by phone or in-person
    • Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2

• Write as many estimates as possible

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Cash From Crash")
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $20.60/Hr.