Associate Service Advisor

Crash Champions; Moore (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring for an Associate Service Advisor Program at our Moore, OK location. The role focuses on educating customers, delivering accurate repair estimates, and ensuring smooth DRP partnerships. Training through CYOU and I-CAR is required, with expectations to greet customers and guide them through the repair process.

The position offers full-time employment with on-site work and a competitive hourly pay range. Benefits include medical, dental, vision, and 401(k) with match.

Qualifications

• Committed to showing up on time and ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Observe all areas of the location and ask questions.
• Attend calls and participate in training.
• Complete all required training including CYOU and I-CAR.
• Track progress weekly through Stage 2 and write as many estimates as possible.

Responsibilities

• Optimize and develop accurate repair estimates to meet profit benchmarks.
• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Provide estimates that support DRP partnerships and KPI goals.
• Finalize total loss administration.
• Offer personal, trusted service by reviewing the repair process with customers.
• Greet customers by phone or in person.
• Educate customers about the collision repair process, including insurance claims information, processing, and payment procedures.

Skills

Punctuality

Professionalism

Ambition

Customer education

Effective communication

Tools

CYOU training

I-CAR training

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.

• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.

• Finalizing total loss administration.

• Providing personal, trusted service by reviewing the comprehensive repair process with customers.

• This is achieved by:

• Greeting customers by phone or in-person

• Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:

• Arrive every day, on time, ready to learn

• Commit to 7-9 months for program completion

• Maintain a professional appearance

• Be ambitious

• Observe all areas of the location and ask questions

• Attend calls

• Complete all required training including assignments in CYOU and I-CAR

• Complete tracker once per week through the end of Stage 2

• Write as many estimates as possible

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with match

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate USD $15.00/Hr.

Posted Max Pay Rate USD $21.45/Hr.

ID 2026-22627

Category ASAP - Associate Service Advisor Program

Position Type Regular Full-Time

Location : Postal Code 73160

Location : Address 1815 N Moore Avenue

Remote No

Posted Min Pay Rate USD $15.00/Hr.

Posted Max Pay Rate USD $21.45/Hr.

Prioritization Tier 2 – Staffing Needs