Associate Service Account Manager

UnitedHealthcare; Philadelphia (Philadelphia County); On-site; USD 28,000 - 50,000; Full time

Job summary

UnitedHealthcare in Philadelphia is seeking an Associate Service Account Manager to act as a key liaison between university departments, students, and health plans, ensuring smooth enrollment, waivers, and billing support while delivering accurate guidance with excellent customer service.

This full-time on-site role is 40 hours weekly, with an 8-hour shift and occasional overtime; training is provided on-site.

Qualifications

• High School Diploma / GED required.
• Must be 18 years or older.
• 2+ years in healthcare or medical insurance operations.
• Familiarity with Windows PC applications.
• Ability to work on-site within 25 miles of office locations.

Responsibilities

• Collaborate with university departments to manage enrollment and waivers.
• Coordinate the administrative aspects of insurance plans and billing issues.
• Maintain and support student health insurance administration tools.
• Provide walk-in and telephonic customer service to students and staff.
• Educate students on current plan design, policies, and procedures.

Skills

Communication skills

Customer service

Healthcare operations

Enrollment processes

Stakeholder coordination

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Service Account Manager (2381140)

Associate Service Account Manager (

Job Number:

2381140 )

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Associate Service Account Manager serves as a key liaison between university departments, students, and health insurance providers to ensure smooth administration of student health plans. This role involves managing enrollment and waiver processes, resolving billing and coverage issues, and supporting service-related campus events. Strong communication and customer service skills are essential for delivering accurate guidance and maintaining positive relationships across all stakeholders.

This position is full time on-site (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid on-site training. The hours during training will be 9:00 am - 5:30 pm CST, Monday - Friday. No PTO during training. 100% attendance is required.

Primary Responsibilities:

• Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year
• Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans
• Maintains the University Student Health Insurance Administration Tool, which tracks students’ annual enrollment and waivers into / out of USHIP
• Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University’s’ position on all topics
• Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers
• Assist in resolution of any insured and/or provider billing issues
• Understand and educate students regarding current plan design, policies, and procedures
• Coordinate and attend on-campus service-related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed as it relates to the student health insurance plan
• Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company’s short - and long - term goals are met as it relates to the student health insurance plan
• Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions
• Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers
• Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
• Any other duties required by the University to assist with the student health insurance plan

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience in healthcare OR medical insurance operations, including claims processing, benefits verification, enrollment, provider services, OR related functions
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Must be located within 25 miles of any of the office locations
• Ability to work full time on-site (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years of customer service experience in a higher education environment supporting the student population
• Experience with Medical OR insurance terminology
• Experience with public speaking / presenting information to customers

Soft Skills:

• Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
• Ability to improve the customer’s experience
• Ability to conduct presentations within a public format, small or large
• Ability to maintain positive engagement through written and verbal communication
• Work effectively in a changing environment
• Demonstrates diversity awareness

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.