Associate Server Engineer – On-Call Support

Northside-Hospital-Inc.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Northside-Hospital-Inc. is seeking an Associate Server Engineer to implement, test, and support server technologies across the Northside network in a healthcare setting.

You will monitor requests from our internal ticketing system, escalate to server engineers when needed, and participate in security and disaster recovery activities. You will perform daily server/storage tasks, assist with planning, documentation, and project work, and provide on-call support while maintaining high standards of

Qualifications

• Associate’s degree in Information Systems, Business, Engineering or related technical field (or equivalent job experience)
• Two (2) years of network or server build/support experience in an enterprise environment. (MS Windows/AD, Linux, VMware and/or security experience desirable.)
• Ability to communicate effectively and provide excellent customer service.
• Basic knowledge of data center hardware/software, and industry best practices
• Working knowledge of enterprise server/storage solutions (including e-mail, software distribution, anti-virus, backup solutions, remote access)
• Working knowledge of endpoint hardware and software.

Responsibilities

• Performs daily server/storage activities, including monitoring, maintenance tasks, documentation, ticket handling, and configuration functions.
• Performs server/storage projects as directed by coordinator or server engineers.
• Researches and resolves issues regarding server/storage platforms; works with vendor technical support to resolve production or testing issues.
• Monitors systems performance and troubleshoots issues reported on assigned server components; handles tickets and follows up with customers.
• Assists with server planning and administration tasks; participates in disaster recovery planning and testing.
• Ensures security policies are followed during build, maintenance, and support; manages patching and reporting.
• Assists with creation and maintenance of technical documentation and enforces department policies.
• Provides on-call support of technical infrastructure and devices as required.
• Follows safety procedures and reports malfunctions or injuries to Manager.

Skills

Customer service

Effective communication

Problem solving

Teamwork

Security best practices

Education

Associate’s degree in Information Systems, Business, Engineering or related technical field

Tools

Windows/AD

VMware

Backup solutions

Linux

Job description

Northside-Hospital-Inc. is seeking an Associate Server Engineer to implement, test, and support server technologies across the Northside network in a healthcare setting.

You will monitor requests from our internal ticketing system, escalate to server engineers when needed, and participate in security and disaster recovery activities. You will perform daily server/storage tasks, assist with planning, documentation, and project work, and provide on-call support while maintaining high standards of