Associate SalesTelesales Remote

Sutherland; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading service provider is seeking Property and Casualty Insurance Advisors to join their team. In this role, you will answer calls regarding travel insurance and align customer needs with the right products. The position offers a competitive hourly wage, benefits, and strong career advancement opportunities. Candidates should possess a customer-centric mindset and effective communication skills, along with a high school diploma or GED and relevant experience in sales and call centers.

Benefits

Competitive pay

Monthly performance bonuses

401k

Medical, dental, and vision benefits

Support for licensing exams

Advancement opportunities

Qualifications

• 1 year of experience in a Call Center is required.
• 1 year of experience in a Sales-related role is required.
• Experience in the Insurance industry is preferred.
• Experience in the Travel Industry is preferred.

Responsibilities

• Provide accurate responses to calls about travel insurance coverage.
• Cultivate strong relationships with customers.

Skills

Customer-centric mindset

Effective written communication skills

Effective teamwork skills

Problem-solving skills

Education

High school diploma or GED

Active property and casualty license

Tools

MS Outlook

Job description

Overview

We’re now hiring Property and Casualty Insurance Advisors who want to grow a fulfilling career centered around cultivating strong relationships. In this role, you’ll provide accurate and timely responses to a variety of calls that will include travel insurance coverage questions and discover the root cause behind a caller’s interest in travel insurance and align their needs with the appropriate product.

What we offer

• We provide a competitive pay of $20.00 hourly, as well as monthly performance bonuses, GFVP, and 401k
• We support you through licensing exams, financially and educationally
• You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted!
• Employees work remotely
• Full-time

Advisors will bring

• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• The ability to provide full attention and taking time to understand the customer’s needs, asking clarifying questions as appropriate.
• Ability to communicate information in a clear and concise manner.
• Effective written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience.
• Effective teamwork skills: willingness to help others; adaptable to team goals; builds and leverage relationships; capable of training others; displays leadership skills; assist managers with tasks
• Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence.
• Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.

Qualifications

• High school diploma or GED
• Must have an active property and casualty or personal lines
• Proficiency in email, preferably MS Outlook is required
• 1 year of experience in a Call Center is required
• 1 year of experience in a Sales related role or a role with Sales aspects, is required
• Experience in the Insurance industry is preferred.
• Experience in the Travel Industry is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.