Associate, Sales & Services (At-Large)

Oriental Bank; Carolina (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Oriental Bank is seeking an Associate, Sales & Services (At-Large) for branches, on-site in Carolina, PR. The role emphasizes delivering excellent customer service while identifying client financial needs to present alternatives and cross-sell loans, accounts, investments, mortgages, and commercial services.

The position focuses on developing new business relationships and retaining existing ones, handling inquiries, processing transactions, and ensuring compliance with bank policies.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Two years retail/sales experience required; financial services desirable.
• Fully bilingual in English and Spanish (verbal and written) highly desirable.
• Analytical, proactive problem solving, organized, detail oriented and able to multitask.
• Proficiency in MS Office and other business applications.
• Availability and flexibility to adhere to branch schedule.

Responsibilities

• Deliver proactive and dynamic customer service; assist visitors and route to staff.
• Respond to inquiries and provide solutions on accounts, disputes, and services.
• Listen to customers and match needs to bank products, generating referrals.
• Generate new accounts, loans, and products to meet needs and profitability.
• Cross-sell bank products and services.
• Process transactions in system following policies and regulations.
• Ensure compliance with bank policies and regulations.
• Other duties as assigned.

Skills

Sales skills

Interpersonal skills

Analytical thinking

multitasking

Oral and written communication

Education

Bachelor’s degree in Business Administration or related field

Two years retail/sales experience

Tools

MS Office

Job description

The Associate, Sales & Services (At-Large) (Branches), provides an excellent customer service experience while identifying client financial needs in order to present alternatives. Finds integrated and alternative solutions while cross-selling bank products such as loans, accounts, investment, mortgage, commercial, among others. Assists clients with questions and requests targeted to financial services. Continuously focused on developing new business relationships, while retaining and expanding existing relationships with new and existing customers. Position works on-site based in Carolina PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
• Receives bank visitors, provides information, and directs them to appropriate staff as necessary.
• Responds to customer inquiries and requests regarding our products and services. Provide solutions on accounts disputes and other service activities. Take ownership of every customer issue to solve it and ensure customer satisfaction.
• Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in new products and/or referrals to strengthen the relationship.
• Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals.
• Cross sells bank products and services.
• Receives customers’ transactions and process in system, complying with bank instructions, policies, and regulations.
• Ensure compliance with the bank policy and regulations in every account or transaction performed.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or related fields required.
• Two (2) years of retail/salesexperience required.Experience in financialservices or related work highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent consulting, sales, and interpersonal skills.
• Fully bilingual - English and Spanish (verbal and written) highly desirable.
• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
• Availability and flexibility to adhere to branch schedule and operations.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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