Associate Sales Operations Manager

LNW Gaming, Inc.(KAC); Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Grover Gaming, now part of Light & Wonder, seeks an Associate Sales Order Manager to oversee end-to-end order lifecycles from quote to delivery. You will work with sales, finance, logistics, and customer support to optimize processes and satisfy customers.

The role requires 3+ years in order management or sales operations, with ERP/CRM experience (SAP, Oracle, NetSuite, Salesforce). A Bachelor’s degree is required; a Master’s is preferred.

Qualifications

• BA/BS in Engineering, Business, Operations or related field.
• Preferred: Masters in Business.
• Experience with ERP/CRM systems (SAP, Oracle, NetSuite, Salesforce, etc.).

Responsibilities

• Manage end-to-end order lifecycle from quote to delivery.
• Coordinate with sales, finance, logistics, and support to optimize order processes.
• Ensure timely production start and on-time delivery of orders.
• Maintain contract and sales order progress tracker and communicate status clearly.
• Coordinate shipping documentation and verify payment status prior to shipment.

Skills

Analytical skills

Communication

Cross-functional collaboration

Problem solving

Education

BA/BS in Engineering, Business, Operations or related field

Masters degree in Business

Tools

SAP

Oracle

NetSuite

Salesforce

Job description

Position Summary

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

Job Summary

The Associate Sales Order Manager is responsible for managing the end-to-end order lifecycle, ensuring accuracy, efficiency, and timely delivery of products or services. The Sales Order Manager is responsible for the process of goods from quote to delivery, and from Removal to storage. This role works closely with sales, finance, logistics, and customer support teams to optimize order processes and improve customer satisfaction.

Essential Job Functions

• Support sales and operations in managing the processes from quote to delivery.
• Put the orders into production in a timely manner and follow up on all of them to make sure that the requested delivery dates are met, resolving and escalating, where necessary, any issues that may impact customer satisfaction.

Sales & Contract Support

• Provide end-to-end support to the sales team by preparing quotes, including shipping documentation, configuration sheets, and conversion request forms.
• Draft, review, and process all required customer contracts and contract amendments upon sales request.
• Maintain and continuously update a contract and sales order progress tracker, clearly communicating status and next steps.

Order Management & Production Coordination

• Review all order documentation for accuracy and completeness before releasing orders into production in a timely manner.
• Collaborate cross-functionally with sales, compliance, finance, production, shipping, and field service teams to identify and resolve issues that may delay order processing.

Shipping, Logistics & Compliance

• Prepare, obtain, and review all shipping documentation and coordinate or follow up on shipments to customer delivery locations.
• Ensure compliance requirements are met and verify customer payment status prior to shipment.
• Support billing inquiries and liaise with finance teams to resolve discrepancies or payment issues.

Lifecycle Tracking & Pipeline Management

• Monitor and follow up on key order milestones, including live dates, removal dates, and conversion dates, and proactively inform all relevant stakeholders.
• Keep the sales pipeline fully updated with real-time status and order progress visibility.

Documentation & Audit Support

• File, organize, and maintain all required documentation in accordance with internal controls and external audit requirements.

Key Responsibilities

• Order processing & lifetime management
• Data analysis & reporting
• Process optimization
• Customer service orientation
• Systems proficiency (ERP/CRM)
• High degree of energy, enthusiasm, and passion to have impact
• Ability to maintain confidentiality at all times
• Able to use analytical skills to make sound judgements and quick decisions
• Strong communication skills and proven ability to build collaborative work relationships
• Microsoft Office Skills (Excel and PowerPoint are Key)
• Extensive attention to detail, documentation, and traceability – ability to define and monitor detailed project deliverables, risks, issues and action items and work with team to drive them to completion

Qualifications

• Education: Required: BA/BS in Engineering, Business, Operations or equivalent experience in related field.
• Preferred: Masters degree in Business.
• Required Experience: 3+ years of experience in order management, sales operations, or related roles.
• Experience with ERP/CRM systems (SAP, Oracle, NetSuite, Salesforce, etc.).
• Strong analytical and problem‑solving skills.
• Excellent communication and cross‑functional collaboration abilities.
• Attention to detail and ability to manage multiple priorities.
• Knowledge, Skills & Abilities: Excellent analytical, business & strategic skills.
• Bias towards actionable, pragmatic solutions and the drive to ensure that projects are getting done.
• High degree of initiative, independent work, and assertiveness.
• Order processing & lifetime management.
• Data analysis & reporting.
• Process optimization.
• Customer service orientation.
• Systems proficiency (ERP/CRM).
• High degree of energy, enthusiasm, and passion to have impact.
• Ability to maintain confidentiality at all times.
• Able to use analytical skills to make sound judgements and quick decisions.
• Strong communication skills and proven ability to build collaborative work relationships.
• Microsoft Office Skills (Excel and PowerPoint are Key).
• Extensive attention to detail, documentation, and traceability – ability to define and monitor detailed project deliverables, risks, issues and action items and work with team to drive them to completion.

Physical Requirements

This position operates in a professional office environment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Grover Gaming?

• Join a passionate team in one of the most exciting sectors of the gaming industry.
• Be part of a mission-driven organization that supports charitable causes.
• Competitive salary and benefits.
• Opportunities for advancement and growth.
• A culture built on innovation, integrity, and service.

Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special.

We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn’t match every qualification, we still want to hear from you. You could be exactly the teammate we need!

#LI-AM1 #LI-Onsite

Equal Employment Opportunity

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Grover Gaming started over two decades ago in Eastern North Carolina with a simple mission: build strong relationships by delivering exceptional service and results. Today, that mission lives on through a passionate team of developers, designers, and gaming professionals driving innovation in charitable gaming across the U.S. Now part of Light & Wonder, Inc., the world’s leading cross-platform global games company, Grover Gaming serves as the charitable gaming division - providing cutting-edge electronic pull tab solutions in over 1,000 locations nationwide. As we continue to grow, our commitment remains the same: investing in our people, empowering our partners, and giving back to the communities we serve. If you’re ready to be part of something meaningful, we’re ready to meet you.