Associate Sales Engineer San Francisco, California

Hasura Inc.; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic team as an Associate Sales Engineer, where you will empower users and drive product adoption for an innovative open-source platform. In this role, you will support customers throughout their evaluation journey, providing technical guidance and product demonstrations. You'll collaborate with sales teams and represent the company at conferences, all while fostering a fun and supportive environment. This is a fantastic opportunity for motivated individuals eager to embark on a presales career and make a significant impact in the developer ecosystem.

Benefits

Remote & Hybrid Work Environment

Self-care Fridays

Equipment and learning allowance

Donation Matching

Flexible timings & PTO

Qualifications

• 1+ years in a customer-facing role with strong communication skills.
• Experience with APIs, REST/GraphQL, and backend languages.

Responsibilities

• Manage customer inquiries during evaluations and provide product demos.
• Collaborate with teams to ensure customer needs are met.

Skills

Customer-facing experience

APIs knowledge

REST/GraphQL proficiency

Backend engineering languages (Java, NodeJS, Python)

Strong communication skills

Empathy and customer satisfaction focus

Organizational skills

Flexibility in fast-paced environments

Education

Bachelor's degree or equivalent experience

Job description

Hasura is hiring an Associate Sales Engineer to enrich our team! In this role, you’ll be at the forefront of driving our product adoption by empowering users directly and in turn driving the growth of our open source platform.

As an Associate Sales Engineer, you’ll play a key role in supporting customers throughout their evaluation journey, and serve as the product expert to help connect our solutions with their needs.

You’ll work alongside potential customers, with the support of Hasura product and sales teams and provide technical guidance, solution design, and product demonstrations in order to inspire product activations and purchases.

We are looking for individuals who are dedicated, curious, and motivated. The ideal candidate will possess strong organizational skills, attention to detail, and communication skills. A strong candidate is flexible with change, comfortable in a fast-paced environment, and eager to begin a career in presales.

What the role will involve:

• As an associate sales engineer, you'll manage and respond to customer questions during customer evaluations and via Zoom.
• You'll work across the business to ensure the customer has access to the right team based on their needs, and support sales teams who need assistance answering their customer's product questions.
• You will also support selected product demos and assist with customer questions in real-time.
• You’ll join the team at conferences and events to represent Hasura.
• Last but not least, you'll uncover ways to improve the way we support our customers and seek out new and different ways to help increase satisfaction, all while doing so in a fun and supportive environment!

Requirements:

• 1+ years experience in a customer-facing role.
• Empathetic and customer-satisfaction driven.
• Experience supporting customers as a subject matter expert, and ability to recall and explain deep product knowledge back to a customer in a way that's concise.
• Working knowledge of APIs, REST/GraphQL, and proficiency with some backend engineering languages (Java, NodeJS, Python, etc).
• Familiarity with open-source, App and API development terminology.
• Highly motivated and driven individual who thrives working towards monthly and quarterly quotas.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, collaborative environment.

Location:

Hasura Office, San Francisco (Hybrid, 3 days in office).

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem. As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

Perks of working at Hasura:

• Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
• Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
• Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
• Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
• Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.

Applying:

Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.

If you are a person with a disability needing assistance with the application process, please contact [e-mail] or [phone].

About Hasura:

Hasura is a venture-backed open-source technology company that makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third-party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

We are a globally distributed team, with offices in San Francisco & Bangalore. Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.