Associate Retail Travel Agent

AAA Club Alliance; Hudson (OH); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

IATAN travel discounts

Paid educational trips

No Sundays

Free AAA Membership

Continual learning reimbursement

Job summary

AAA Club Alliance is seeking a Retail Travel Agent to help clients plan and book domestic and international travel from a remote home base in the footprint of AAA Club Alliance. You will leverage existing strategies to drive sales while building lasting client relationships.

The role offers base hourly pay with monthly incentives, comprehensive benefits, and opportunities for professional growth through training and certification. A Monday–Saturday schedule with time off on Sundays is described.

Qualifications

• High school diploma or equivalent required; travel school preferred.
• CTA designation required within two years of hire; company covers cost and provides time to complete.

Responsibilities

• Craft unforgettable travel experiences including cruises, land tours, flights, and hotels.
• Use personal travel experiences to guide and inspire clients.
• Build long-term relationships to convert first-time clients into loyal travelers.
• Follow AAA travel strategy to meet sales goals.
• Process bookings, payments, and travel docs while complying with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, perks, and AAA-branded credit card.
• Handle client concerns with management guidance.
• Attend trainings and familiarization trips to stay ahead in the industry.

Skills

Communication

Customer service

Organization

Travel booking systems

Geography

Education

High school diploma

CTA certification within 2 years

Tools

Travel booking systems

Web-based applications

Job description

What You’ll Do

• Craft unforgettable domestic and international travel experiences–cruises, land tours, flights, hotels, and more.


• Use your personal travel experiences to inspire and guide clients.


• Build long-term relationships, turning first-time clients into loyal travelers.


• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.


• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.


• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.


• Resolve client concerns under management guidance.


• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA?

Your Career, Your Adventure! Training & Growth: Whether you’re new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.

Exclusive Perks

Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.

Paid Educational Trips: Explore destinations firsthand and build your expertise.

No Sundays: Enjoy a consistent schedule with Sundays off!

Convenient Hours

Monday 9 AM– 6 PM Tuesday–Friday, 9 AM–5 PM, and Saturday, 9 AM–12 PM (37.5-hour work week).

Store Location: 178 W Streetsboro St #2 Hudson, OH 44236

Compensation

Base Salary: The starting base compensation for this position is $15.54 to $20.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law.

Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

Paid Time Off: 3+ weeks accrued in your first year.

Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Full Benefits Package

• Medical, Dental, and Vision plan options


• Up to 2 weeks Paid parental leave


• 401k plan with company match up to 7%


• 2+ weeks of PTO within your first year


• Paid company holidays


• Company provided volunteer opportunities + 1 volunteer day per year


• Free AAA Membership


• Continual learning reimbursement up to $5,250 per year

Employment Type and Location

Job Category: Sales. Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).


• Experience: At least 1 year of retail experience required.


• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.


• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.


• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.


• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Other Benefits & Policies

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates peace of mind– even after retirement.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.