Associate Retail Travel Agent

AAA Club Alliance; Akron (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k match

Paid time off

Holidays

AAA Membership

Education reimbursement

Volunteer opportunities

Job summary

AAA Club Alliance in Akron, OH is seeking an enthusiastic Retail Travel Agent with a sales-driven mindset to craft unforgettable travel experiences. You will guide clients using your own travel knowledge and AAA benefits, building lasting relationships and driving bookings for domestic and international trips.

The role emphasizes strong communication, geographic literacy, and proficiency with travel booking systems.

Qualifications

• High school diploma or equivalent; associate degree or travel school preferred.
• At least 1 year of retail experience.
• 1 year travel agent experience preferred.
• Excellent communication and customer service skills; strong organization; knowledge of geography; proficiency with travel booking systems.
• CTA designation required within two years; company covers the cost and provides paid time to complete the certification.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s travel strategy to maximize sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Sales experience

Customer service

Communication

Travel knowledge

Booking systems

Geography knowledge

Education

High school diploma

CTA certification within 2 years

Tools

Travel booking systems

Job description

• Resolve client concerns under management guidance.

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true.

What You’ll Do as an AAA Associate Retail Travel Agent

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA? Your Career, Your Adventure!

• Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday 9 AM– 6 PM Tuesday–Friday, 9 AM–5 PM, and Saturday, 9 AM–12 PM (37.5-hour work week).

Store Location:

100 Rosa Parks Dr. Akron, OH 44311

Competitive Pay & Comprehensive Benefits

• Base Salary: The starting base compensation for this position is $15.54 to $20.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
  • At least 1 year of retail experience required.
  • Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

At AAA, we’re passionate about travel, exceptional service, and career growth. If you're ready to turn your love of adventure into a fulfilling career,

Full time Associates

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Sales