Associate, Retail Channels (Sales and Services)

Oriental; Aibonito (PR); On-site; USD 35,000 - 52,000; Full time

Job summary

Oriental in Puerto Rico seeks an Associate, Sales & Services (Branches) to deliver proactive customer service while identifying client financial needs and presenting alternatives. This on-site role in Aibonito focuses on cross-selling bank products including loans, accounts, investments, mortgages and commercial services.

You will build new relationships and strengthen existing ones, handle inquiries, process transactions, ensure policy compliance, and support branch profitability.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Two years retail/sales experience required.
• Fully bilingual - English and Spanish (verbal and written).
• Strong analytical and problem-solving abilities.
• Excellent consulting, sales, and interpersonal skills.

Responsibilities

• Deliver proactive and dynamic customer service.
• Receives bank visitors and directs them to appropriate staff.
• Responds to inquiries and provides solutions for products and services.
• Cross-sell bank products and refer clients to strengthen relationships.
• Generate new accounts, loans and other products to meet needs and profitability.
• Handle transactions and ensure compliance with policies and regulations.
• Other duties may be assigned.

Skills

Sales experience

Interpersonal skills

Bilingual English/Spanish

MS Office

Analytical

Customer service

Education

Bachelor's degree in Business Administration

Tools

MS Office Suite

Job description

The Associate, Sales & Services (Branches), provides an excellent customer service experience while identifying client financial needs in order to present alternatives. Finds integrated and alternative solutions while cross-selling bank products such as loans, accounts, investment, mortgage, commercial, among others. Assists clients with questions and requests targeted to financial services. Continuously focused on developing new business relationships, while retaining and expanding existing relationships with new and existing customers. Position works on-site based in Aibonito PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
• Receives bank visitors, provides information, and directs them to appropriate staff as necessary.
• Responds to customer inquiries and requests regarding our products and services. Provide solutions on accounts disputes and other service activities. Take ownership of every customer issue to solve it and ensure customer satisfaction.
• Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in new products and/or referrals to strengthen the relationship.
• Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals.
• Cross sells bank products and services.
• Receives customers’ transactions and process in system, complying with bank instructions, policies, and regulations.
• Ensure compliance with the bank policy and regulations in every account or transaction performed.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or related fields required.
• Two (2) years of retail/sales experience required. Experience in financial services or related work highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent consulting, sales, and interpersonal skills.
• Fully bilingual - English and Spanish (verbal and written) required.
• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
• Availability and flexibility to adhere to branch schedule and operations.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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