Associate Restaurant Manager: Lead Ops & Guest Experience

Summerwood Corporation; Willow Grove (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Summerwood Corporation is seeking an Associate Restaurant Manager (ARM) in Willow Grove, PA. The ARM will assist the Restaurant General Manager and provide management coverage during operating hours, directly supervising daily operations with a focus on customer satisfaction, product quality, and safety.

The ideal candidate demonstrates leadership potential for promotion to RGM within ~18 months, with a track record of coaching and meeting development plans.

Qualifications

• Delivers Excellence in Customer Service: ensures quality service, standards, speed and clean presentation.
• Team Leadership: guides staff, delegates, coaches, and drives motivation and performance.
• Business Savvy: understands business drivers, analyzes data and improves margins.
• Team Development: identifies staff needs, coaches, and enables skill growth.
• Restaurant Operations: proficient in food prep, safety, and standard adherence.
• Educational Attainment/Experience: minimum diploma + supervisory and performance requirements.

Responsibilities

• Drive customer satisfaction and maintain product quality to meet standards.
• Develop and manage the restaurant operating plan, analyze sales and labor, and control costs.
• Monitor facilities, inventory, and service pace to meet speed targets and quality.
• Oversee HR activities: hiring decisions, training, performance, compensation, and relations.
• Track performance metrics and drive improvements to achieve annual targets and margins.

Skills

Customer service

Team leadership

Business acumen

Team development

Restaurant operations

Regulatory compliance/food safety

Education

High school diploma or GED

Supervisory experience in food service or retail

Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Job description

Summerwood Corporation is seeking an Associate Restaurant Manager (ARM) in Willow Grove, PA. The ARM will assist the Restaurant General Manager and provide management coverage during operating hours, directly supervising daily operations with a focus on customer satisfaction, product quality, and safety.

The ideal candidate demonstrates leadership potential for promotion to RGM within ~18 months, with a track record of coaching and meeting development plans.