Associate Remote Care Specialist (Devices)

Octagos; Northern (KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Disability benefits

Paid time off

401(k)

Voluntary benefits

Job summary

Octagos is hiring an Associate Remote Care Specialist (Devices) in the US. The role focuses on technical and educational cardiac device expertise, reviewing remote transmissions, and providing top-tier support to patients and clinicians.

You will work with current CRM products and assist onboarding while maintaining credentials in a fast-paced environment. The ideal candidate holds a Bachelor’s in healthcare, a CCT certification, and strong medical terminology knowledge, plus excellent

Qualifications

• Bachelor’s degree in healthcare with relevant work experience.
• Certified Cardiographic Technician (CCT) certification required.
• Strong understanding of medical terminology and patient care.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Provides technical and educational cardiac device expertise.
• Reviews remote transmissions and supports patients and healthcare professionals with service excellence.
• Troubleshoots and uses internal software for case management.
• Assists with onboarding of new customers and keeps credentials up to date.
• Collaborates with teammates to understand market and customer dynamics.

Skills

Customer service

Communication

Medical terminology

Microsoft Office

Education

Bachelor’s Degree in Healthcare

CCT certification

Tools

CRM software

Job description

Associate Remote Care Specialist (Devices)

US

5 days ago Requisition ID: 1126

Salary Range: $75,000.00 To $90,000.00 Annually

Octagos is modernizing remote cardiac monitoring with AI-powered automation, seamless EHR integrations, and accuracy proven in high-volume, real-world clinics. Atlas AI™ triages cardiac device transmissions to filter nonactionable alerts and highlights the events that need true clinical attention. Through our Two-Brain Approach™ – combining Atlas AI™ with IBHRE-certified oversight – Octagos delivers 99%+ accuracy, sensitivity, and specificity for near-perfect clinical performance. With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos helps clinics scale care efficiently without compromise. Recognized by TIME and Statista as one of the World’s Top HealthTech Companies 2025, Octagos is redefining how cardiac care is delivered.

Responsibilities

• Provides technical and educational cardiac device expertise
• Reviews remote transmissions for all CRM vendors, while providing patients and healthcare professionals with the highest level of service possible.
• Provides trouble shooting support as needed
• Utilizes and maintains internal software
• Assists with the onboarding of new customers
• Partners with other employees to appropriately understand market and customer dynamics
• Overall understanding of competitive landscape
• Current with all new CRM products
• Completes all assigned tasks in a timely and efficient manner
• Ability to maintain necessary credentials

Education and Preferred Experience Qualifications

• Bachelor’s Degree and at least three years of work experience in healthcare
• Certified Cardiographic Technician certification (CCT)
• Extensive understanding of medical terminology
• Outstanding work ethic and customer service skills
• Ability to meet deadlines and work in a fast-paced environment
• Strong working knowledge of Microsoft and other basic computer applications
• Excellent verbal and written communication skills

Why Join Octagos

• Short and Long Term Disability Benefits
• Paid Time Off
• 401(k)
• Voluntary Benefits such as EAP, Life Insurance, Employee Discounts, etc.