Associate Relations Manager, Workplace Investigations

ADP, Inc.; Alpharetta (GA); On-site; USD 90,000 - 135,000; Full time

Job summary

ADP, Inc. seeks an Associate Relations Manager, Workplace Investigations, to lead complex investigations from intake to resolution and advise leaders on outcomes. This role partners with HR, Legal, Compliance, and business leaders to protect ADP's culture and manage risk.

You will independently assess facts, propose corrective actions, and report findings, while building credibility across the organization. Bachelor's degree or equivalent experience required.

Qualifications

• Experience leading complex workplace investigations from intake through resolution.
• Ability to advise leaders on investigation outcomes and corrective actions.
• Strong knowledge of U.S. employment laws and investigation best practices.

Responsibilities

• Lead end-to-end investigations involving policy violations, misconduct, ethics concerns, and compliance issues.
• Conduct interviews, gather evidence, evaluate credibility, and determine findings.
• Prepare clear investigation reports and present findings to stakeholders.
• Ensure timely, thorough, and legally compliant investigations.
• Advise leaders on outcomes and mitigation strategies.

Skills

Workplace investigations

Stakeholder influence

Analytical skills

Interviewing

Risk management

Education

Bachelor's degree or equivalent

Tools

HR Acuity

ServiceNow

Workday

NAVEX

EthicsPoint

Job description

ADP is hiring an Associate Relations Manager, Workplace Investigations.

• Do you have experience independently leading complex workplace investigations from intake through resolution and helping organizations navigate sensitive employee relations matters?
• Do you thrive in situations that require sound judgment, discretion, and the ability to influence leaders through difficult decisions?
• Are you looking to join a collaborative team that helps protect ADP's culture, mitigate risk, and support a respectful and inclusive workplace?

Well, this may be the role for you.

As an Associate Relations Manager, Workplace Investigations, you will serve as a trusted expert in workplace investigations and organizational risk management.

The Associate Relations Center of Excellence (COE) is responsible for conducting fair, consistent, and compliant investigations into workplace concerns across the enterprise. Partnering closely with Human Resources, Legal, Compliance, Global Security, Insider Threat, and business leaders, the team helps protect ADP's culture, mitigate risk, and support a respectful and inclusive workplace.

In this role, you will lead complex and sensitive workplace investigations involving allegations of misconduct, harassment, discrimination, retaliation, ethics violations, fraud, compliance concerns, workplace conflict, and other policy-related matters. You will independently assess facts, determine findings, recommend corrective actions, and advise leaders on risk mitigation and case resolution.

To thrive in this role, you have experience conducting objective, timely, and defensible workplace investigations and delivering actionable recommendations that reduce organizational risk and support sound employment decisions.You are skilled at building credibility and influence across HR, Legal, business leadership, and associates. You have strong analytical skills and are adept at identifying trends and opportunities that strengthen workplace culture, compliance, and leader effectiveness.

WHAT YOU'LL DO:

Here's what you can expect on a typical day.

Workplace Investigations

• Lead end-to-end investigations involving allegations of policy violations, misconduct, ethics concerns, compliance issues, workplace conflict, and safety matters.
• Conduct interviews, gather and assess evidence, evaluate credibility, and determine findings.
• Prepare clear, objective investigation reports and present findings and recommendations to key stakeholders.
• Ensure investigations are conducted in a timely, thorough, and legally compliant manner.
• Manage complex, high-risk, and executive-level investigations requiring significant judgment and discretion.

Investigation Advisory & Risk Management

• Advise leaders and HR Business Partners on investigation outcomes, corrective actions, and complex workplace matters.
• Identify organizational risks, systemic issues, and emerging trends, and recommend mitigation strategies.
• Partner with Legal, Compliance, Global Security, Risk, and HR teams on sensitive or high-impact matters.
• Maintain confidentiality and integrity throughout all investigative processes.

Insights & Continuous Improvement

• Analyze case data and workplace trends to identify opportunities for prevention and risk reduction.
• Recommend improvements to policies, practices, leadership capability, and workplace culture.
• Support training and proactive initiatives designed to strengthen leader effectiveness and foster a respectful workplace.

Experience. You have 5+ years of experience in workplace investigations, associate relations, employee relations, compliance, legal, human resources, or a related field.

TO SUCCEED IN THIS ROLE:

• Demonstrated experience leading complex workplace investigations from intake through resolution.
• Experience independently managing 10+ complex, concurrent investigations and multiple competing priorities.
• Strong knowledge of U.S. employment laws, workplace regulations, and investigation best practices.
• Expertise conducting investigative interviews, evaluating evidence, assessing credibility, documenting findings, preparing clear, objective investigation reports, and presenting findings and recommendations to key stakeholders.
• Strong investigative, analytical, interviewing, and problem-solving skills.
• Excellent communication, stakeholder management, and influencing capabilities.
• Demonstrated integrity, sound judgment, professionalism, and discretion.
• You’ll have a bachelor's degree or equivalent experience.

For Additional Comfort in the Role:

• Experience supporting large, complex, or multinational organizations.
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, AWI-CH, AWI-CLI, or comparable workplace investigation credentials.
• Experience managing ethics hotline, whistleblower, or compliance-related investigations.
• Experience using case management platforms such as HR Acuity, ServiceNow, Workday, NAVEX, EthicsPoint, or similar systems.
• Training or certification in mediation, conflict resolution, alternative dispute resolution, or workplace restoration practices.
• Experience leveraging data and trends to drive organizational improvements and risk reduction initiatives.

• Knowledge of Canadian employment laws, workplace regulations, and investigation best practices.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

ADA version: https://youtu.be/IQjUCA8SOoA

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.