Associate Regulatory Compliance Specialist

Mohawk Global; City of Rochester (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

Mohawk Global is a logistics and trade specialist with 350+ professionals focused on customs brokerage, transportation, and compliance. The Associate Regulatory Compliance Specialist will manage post-entry processes, product classifications, and regulatory documentation to ensure US customs and PGA compliance while collaborating with internal teams and clients.

The role supports onboarding, reviews inquiries, maintains documentation, and contributes to efficiency initiatives within a

Qualifications

• 2–3 years of experience in international trade, freight forwarding, or similar industry
• Working knowledge of U.S. Customs compliance procedures
• Strong communication and organizational skills

Responsibilities

• Ensure compliant vetting of the client and timely establishment of the client record
• Prepare and support submission of post-entry filings in accordance with established procedures
• Process powers of attorney (POA) and sub-POAs
• Maintain compliance documentation, policies, and procedures under guidance
• Process and maintain continuous bonds and related updates
• Follow established processes to support U.S. Customs and PGA compliance requirements
• Support internal teams with compliance-related requests and standard classification needs
• Learn and apply regulatory requirements under guidance
• Investigate and resolve routine shipment, system, and compliance-related issues
• Escalate complex compliance issues, discrepancies, or regulatory concerns as needed
• Assist in reviewing Customs inquiries and supporting required responses
• Identify and report process inefficiencies or recurring issues
• Support troubleshooting of system or workflow issues
• Participate in process improvement initiatives led by senior team members
• Support new client onboarding by completing required compliance setup tasks
• Partner with internal teams to ensure consistent compliance processes
• Assist with corporate compliance projects and cross-office initiatives
• Maintain accurate and organized compliance records
• Ensure documentation is complete and submission-ready
• Support audit preparation activities by gathering required documentation
• Perform other duties as assigned.

Skills

Customs regulations

Freight forwarding systems

Attention to detail

Process improvement

Analytical thinking

Communication skills

Organizational skills

US customs procedures knowledge

Job description

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here .

We pride ourselves in being a highly employee‑centric organization

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

POSITION SUMMARY

The Associate Regulatory Compliance Specialist supports international trade compliance by managing post-entry processes, product classifications, and regulatory documentation. This role ensures adherence to U.S. Customs and Participating Government Agency (PGA) requirements while contributing to process improvements and operational efficiency initiatives. The position partners with internal teams and clients to resolve compliance issues and maintain accurate, compliant import/export activities.

DUTIES & RESPONSIBILITIES

• Ensure compliant vetting of the client and timely establishment of the client record
• Prepare and support submission of post-entry filings in accordance with established procedures
• Process powers of attorney (POA) and sub-POAs
• Maintain compliance documentation, policies, and procedures under guidance
• Process and maintain continuous bonds and related updates
• Follow established processes to support U.S. Customs and PGA compliance requirements
• Support internal teams with compliance-related requests and standard classification needs
• Learn and apply regulatory requirements under guidance
• Investigate and resolve routine shipment, system, and compliance-related issues
• Escalate complex compliance issues, discrepancies, or regulatory concerns as needed
• Assist in reviewing Customs inquiries and supporting required responses
• Identify and report process inefficiencies or recurring issues
• Support troubleshooting of system or workflow issues
• Participate in process improvement initiatives led by senior team members
• Support new client onboarding by completing required compliance setup tasks
• Partner with internal teams to ensure consistent compliance processes
• Assist with corporate compliance projects and cross-office initiatives
• Maintain accurate and organized compliance records
• Ensure documentation is complete and submission-ready
• Support audit preparation activities by gathering required documentation
• Perform other duties as assigned.

BENCHMARKS FOR MEASURING SUCCESS

• Timely support of new client onboarding by completing required compliance setup tasks
• Ensures proper client vetting through establishes government processes
• Reduces compliance-related errors, rework, or penalties through proactive issue resolution
• Supports successful resolution of Customs inquiries and government agency audits
• Contributes to process improvement initiatives that increase operational efficiency
• Maintains audit-ready documentation and adherence to internal compliance standards

SKILLS & QUALIFICATIONS

• Technical Skills:
• Understanding of U.S. Customs regulations and import/export compliance
• Proficiency in freight forwarding/compliance systems
• Business Skills:
• Strong attention to detail and accuracy
• Process improvement and operational efficiency mindset
• Analytical thinking and problem-solving
• Required Qualifications:
• 2–3 years of experience in international trade, freight forwarding, or similar industry
• Working knowledge of U.S. Customs compliance procedures
• Strong communication and organizational skills
• Preferred Qualifications:
• Industry certifications (e.g., CCS, CES, LCB/CHB)
• Experience with PGA compliance requirements

OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS

This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.

Travel Requirement

Minimal

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Equal Employment Opportunity is The Law

Employee Rights Under the FMLA

Employee Rights - Employee Polygraph Protection Act