Associate Regional Manager, Service Ops - Central

Otis Elevator Co.; Farmington (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision coverage

Three weeks paid vacation

Life Insurance

Tuition reimbursement

Spot performance bonuses

Job summary

Otis Elevator Co. is seeking an Associate Regional Field Operations Manager to guide all field operations in the Central area. You will lead service and repair teams, allocate resources, and resolve critical customer issues while promoting digital tools to streamline field work.

Requires 5+ years in the elevator industry with management experience. Travel up to 50% and a commitment to safety and quality are essential.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 5+ years elevator industry experience required.
• Management experience required.
• Strong verbal and written communication skills.
• Willingness to travel up to 50% of the time.

Responsibilities

• Provide on-going training, development, and leadership to service and repair colleagues.
• Ensure quality of service and repair field operations within the area; allocate resources.
• Investigate and resolve critical customer issues.
• Advocate for digital tools and applications for service colleagues.
• Lead process workshops and ensure adherence to service processes.
• Monitor field tests, inspections, and data reports.
• Consult with service managers on performance problems.
• Identify improvement opportunities and deliver timely solutions.

Skills

Leadership

Communication

Project management

Multitasking

Team orientation

Travel readiness

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Central operating area.

On a typical day you will:

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for our service colleagues
• Lead process workshops and ensure strict adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems encountered with service performance
• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

What you will need to be successful:

• High school diploma or equivalent required; bachelor's degree preferred
• 5+ years elevator industry experience required
• Management experience required
• Ability to thrive in a dynamic, team-oriented work environment
• Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
• Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
• Comfortable working in a technical setting with proficiency in Microsoft-based computer software
• Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
• Willingness to travel up to 50% of the time

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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