Associate Regional Field Operations Manager - Northwest

Otis Elevator Co.; Seattle (WA); Remote; USD 114,000 - 172,000; Full time

Job summary

Otis Elevator Co. is seeking an Associate Regional Field Operations Manager to lead field operations in the Northwest. This role involves training teams, ensuring service quality, and addressing customer issues, requiring strong leadership and management skills. The position offers a competitive salary and benefits, emphasizing safety and employee development.

Benefits

401(k) plan with company match

Comprehensive health coverage

Paid time off

Life insurance

Disability coverage

Parental leave

Educational reimbursement

Qualifications

• 5+ years of elevator industry experience.
• Management experience required.
• Ability to work in a dynamic, team-oriented environment.

Responsibilities

• Provide training and leadership to service and repair teams.
• Ensure quality of service and customer satisfaction.
• Investigate and resolve critical customer issues.

Skills

Communication

Leadership

Project Management

Organizational Skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft software

Job description

Associate Regional Field Operations Manager - Northwest

Associate Regional Field Operations Manager - Northwest

Apply remote type: Remote

Locations: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA; OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA; OTCAH: California Home Offices Remote Location, Remote City, CA, 06032 USA

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: 20131002

Date Posted:

2025-05-12

Country:

United States of America

Location:

OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA

Otis Elevator Company is seeking a highly motivated Associate Regional Field Operations Manager to lead and support field operations in the Northwest area. Join a global, innovative company that values Safety, Ethics, Quality, and Employee Opportunity.

On a typical day you will:

• Provide training, development, and leadership to service and repair teams
• Ensure quality of service and repair operations, resource allocation, and customer satisfaction
• Investigate and resolve critical customer issues
• Promote the use of digital tools among service colleagues
• Lead process workshops and ensure adherence to service protocols
• Monitor field tests, inspections, and data reports
• Consult with managers on service performance issues
• Identify improvement opportunities and implement solutions to complete projects satisfactorily and timely

What you will need to be successful:

• High school diploma or equivalent; bachelor’s degree preferred
• 5+ years of elevator industry experience
• Management experience
• Ability to work in a dynamic, team-oriented environment
• Strong communication skills for stakeholder engagement
• Self-motivated with multiple project management abilities
• Proficiency in Microsoft software and technical settings
• Leadership, goal orientation, time management, and organizational skills
• Willingness to travel up to 50%

Additional Comments:

Otis does not support sponsorship for this position (e.g., H-1B, TN).

What we offer:

• 401(k) plan with company match and automatic contributions
• Comprehensive health coverage and paid time off
• Well-being programs, life insurance, disability coverage, and voluntary benefits
• Parental leave, educational reimbursement, and recognition programs

Salary range: $114,400 - $171,600, based on experience and other factors.

Otis is the world’s leading elevator and escalator company, serving iconic landmarks worldwide. Join our diverse team of 69,000 professionals dedicated to innovation and safety.

We focus on people, providing training, leadership development, and a supportive environment. Our values emphasize Safety, Ethics, and Quality. Learn more about our ESG initiatives here.

Join Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodations, contact us at [e-mail].

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