Associate Regional Field Operations Manager - Midwest

Otis Elevator Co.; Farmington (CT); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading elevator company is seeking an Associate Regional Field Operations Manager for the Midwest. This role involves managing service quality, leading teams, and ensuring customer satisfaction. Ideal candidates will have significant industry experience, strong leadership skills, and a commitment to excellence. The position offers a competitive salary and comprehensive benefits.

Benefits

401(k) plan

Health coverage

Paid vacation

Life insurance

Tuition reimbursement

Qualifications

• Minimum 5 years of elevator industry experience.
• Management experience required.
• Willingness to travel up to 50% of the time.

Responsibilities

• Provide training and leadership to service and repair teams.
• Oversee quality of all service operations.
• Investigate and resolve critical customer issues.

Skills

Communication

Teamwork

Leadership

Organizational abilities

Self-motivation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Associate Regional Field Operations Manager - Midwest

Join to apply for the Associate Regional Field Operations Manager - Midwest role at Otis Elevator Co.

Location:

OT053: CHS - CHICAGO, IL 651 W WASHINGTON SUITE 1N, CHICAGO, IL, 60661 USA

Date Posted:

2025-05-12

Country:

United States of America

Role Overview:

Otis Elevator Company is seeking a highly motivated Associate Regional Field Operations Manager to provide leadership and support for all field operations within the Midwest area. This role involves managing service quality, leading process improvements, and ensuring customer satisfaction.

Key Responsibilities:

• Provide training, development, and leadership to service and repair teams.
• Oversee the quality of all service and repair operations, ensuring adequate resource allocation.
• Investigate and resolve critical customer issues.
• Promote the use of digital tools among service colleagues.
• Lead process workshops and ensure adherence to service protocols.
• Monitor field tests, inspections, and data reports.
• Collaborate with service managers on performance issues.
• Identify improvement opportunities and implement solutions to ensure timely project completion.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 5 years of elevator industry experience.
• Management experience required.
• Strong communication skills and ability to work in a team environment.
• Self-motivated with the ability to manage multiple projects.
• Proficiency in Microsoft Office and technical settings.
• Leadership skills, goal-oriented, and excellent organizational abilities.
• Willingness to travel up to 50% of the time.

Additional Information:

Otis does not support sponsorship for this position. We offer comprehensive benefits including a 401(k) plan, health coverage, paid vacation, life insurance, tuition reimbursement, and more. Otis is committed to diversity and equal opportunity employment.

About Otis:

Otis is the world’s leading elevator and escalator company, serving iconic landmarks worldwide. Join our diverse team of 69,000 professionals dedicated to safety, innovation, and excellence.