Associate Quality Management Representative

Delta Utilities; Pearl (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Delta Utilities is seeking a detail-oriented Representative to review and validate paperwork from field operations, ensuring compliance with company standards and regulatory requirements. The role maintains data integrity and supports accurate mapping of natural gas assets for safe operations.

You will review field documentation, verify GIS mappings, and help with cost allocations while coordinating with multiple departments to resolve discrepancies.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Experience in natural gas operations or utility industry is a plus.

Responsibilities

• Create work orders for leaks and below ground construction work, including main and service, replacements, installs, abandonments and leak repairs.
• Verify emergency order handling to ensure leak information was captured by first responder.
• Review field documents for accuracy, completeness, and regulatory compliance.
• Verify mapping data and ensure correct integration into GIS or mapping systems.
• Ensure accurate cost allocations and correct misallocations.
• Perform data corrections/work order tracking for missing mapping data.
• Perform historical document storage.
• Identify and resolve discrepancies by coordinating with field personnel and other departments.
• Maintain accurate records and update internal databases for compliance and asset management.
• Prepare compliance reports and mapping summaries for audits and internal reviews.
• Support quality control initiatives and assist in regulatory inspections as needed.
• Prepare metrics to show right first time (field completed work).

Skills

Attention to detail

GIS familiarity

Microsoft Office

Data entry

Analytical thinking

Organizational skills

Independent worker

Compliance knowledge

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

GIS software

Microsoft Office Suite

GIS data systems

Job description

JOB SUMMARY/PURPOSE

Representative is responsible for reviewing and validating paperwork submitted from field operations to ensure compliance with company standards, regulatory requirements, and accurate mapping of natural gas assets. This role supports data integrity and assists in maintaining accurate records for operational safety and efficiency.

Key Responsibilities

• Create work orders for all leaks and below ground construction work. Main and Service, Replace, Installs, Abandon and Leak Repairs, etc.
• Verify emergency order handling to ensure leak information was captured by first responder.
• Review field-completed documentation for accuracy, completeness, and compliance with internal and external regulations.
• Verify mapping data and ensure correct integration into GIS or other mapping systems.
• Ensure accurate cost allocations and correct misallocation cost.
• Perform data corrections/ work order tracking for missing mapping data.
• Perform historical document storage.
• Identify and resolve discrepancies by coordinating with field personnel and other departments.
• Maintain accurate records and update internal databases for compliance and asset management.
• Prepare compliance reports and mapping summaries for audits and internal reviews.
• Support quality control initiatives and assist in regulatory inspections as needed.
• Prepare metrics to show right first time (field completed work)

MINIMUM REQUIREMENTS

Minimum education required of the position

High school diploma or equivalent; associate degree or technical certification preferred.

Minimum experience required of the position

• Experience in natural gas operations or utility industry is a plus.

Minimum knowledge, skills and abilities preferred of the position

• Experience in natural gas operations or utility industry is a plus.
• Strong attention to detail and ability to interpret technical documents.
• Familiarity with GIS systems and mapping tools preferred.
• Proficiency in Microsoft Office Suite and data entry systems.
• Analytical and detail-oriented mindset.
• Strong organizational and communication skills.
• Ability to work independently and meet deadlines.
• Knowledge of compliance standards and mapping processes.

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

• Able to support the Emergency Operating Plan including a designated EOP role.
• Able to work non-standard work shifts to meet the needs of the business with and without notice
• Able to work indoors, in an environment, regardless of whether open office, cubicle or private office
• Able to travel including overnight(s) occasionally.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities is a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas services and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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