Associate Quality Engineer

Otis SE; South Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Otis Associate Quality Engineer position seeks to drive product and process excellence across operations. You will investigate field failures, identify root causes, and implement preventive solutions while supporting cross-functional problem-solving initiatives and data-driven analysis.

The role emphasizes evaluating manufacturing and upstream specification gaps, documenting results, and presenting findings to teams and management.

Qualifications

• Some College is required.
• Minimum of 2 years in quality assurance in a manufacturing or factory environment.
• Some Continuous Improvement principles and application knowledge.
• Ability to analyze data.
• Strong communication skills (verbal and written).
• Ability to stand/walk frequently.
• Infrequent lifting up to 20 lbs.
• Infrequent push/pulling exertion 20 lbs.
• Proficient in Microsoft Office, Outlook, and Minitab.

Responsibilities

• Assess and evaluates all manufacturing processes for gaps that could lead to defects or escapes to the customer.
• Assess and evaluate all upstream specification processes for gaps that could lead to defects or escapes to the customer.
• Documents, investigation results and summarizing technical details.
• Provides detail summaries and presentations to team and reports to management in monthly Quality reviews.
• Provides detailed summaries to other functional groups to initiate Problem Solving projects or events when necessary.
• Accomplishes quality and organization mission by completing related results as needed.
• Interacts with Field support to understand failures and aid in identifying cause(s) of failures and prevent recurrence.

Skills

Quality Assurance

Data Analysis

Root Cause Analysis

Minitab

Microsoft Office

Education

Some College

Bachelor’s degree in quality, engineering, or related discipline

Tools

Minitab

Microsoft Office

Outlook

Job description

Date Posted: 2026-09-01 Country: United States of America Location: OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded – elevators, escalators and moving walkways. We became an independent, publicly traded company in early 2020 and are excited about our future as we implement our Otis Vision Statement: We give people freedom to connect and thrive in a taller, faster, smarter world. We feel there has never been a better time to join our team.

Otis Worldwide has an exciting opportunity for an Associate Quality Engineer who will play a critical role in driving product and process excellence across our operations. This position is responsible for investigating field failures, identifying root causes, and implementing solutions to prevent recurrence. The ideal candidate will proactively assess manufacturing and specification processes to identify potential quality gaps, support cross-functional problem-solving initiatives, and lead data-driven analysis to improve product performance and customer satisfaction.

The Role:

• Assess and evaluates all manufacturing processes for gaps that could lead to opportunities for potential defects or escapes to the customer
• Assess and evaluate all upstream specification processes for gaps that could lead to opportunities for potential defects or escapes to the customer
• Documents, investigation results and summarizing technical details
• Provides detail summaries and presentations to team and reports to management in monthly Quality reviews
• Provides detailed summaries to other functional groups to initiate Problem Solving projects or events when necessary
• Accomplishes quality and organization mission by completing related results as needed
• Interacts with Field support to understand failures and failure modes to aid in identifying cause(s) of failures and aid in working on solutions to prevent reoccurrence of those failures in the future

To be SUCCESSFUL IN THIS ROLE, YOUR PROFILE SHOULD INCLUDE THE FOLLOWING COMPETENCIES:

• Critical Learning: understanding the data and data systems along with the manufacturing processes
• Critical Reasoning: logically identifying and reasoning individually and within teams when necessary to participate in detail problem solving events and provide solutions when necessary
• Responsiveness & Responsibility: capable of reacting quickly at high frequencies and monitoring yourself and your work
• Problem Solving: logically identifying issues and supporting teams with technical expertise to aid in obtain solutions and mistake proofs using but not limited to RRCA
• Data Comprehension: the ability to read and understand information within spreadsheets and other various documents electronically
• Data Analysis: the ability to decipher data to identify potential or active issues and possible trends when they exist
• Problem Identification: the ability to assess and identify issues within process/product when they exist
• Collaboration Skills: Ability to work well under pressure & work well with others

What You Will Need to be Successful:

• Some College
• Minimum of 2 years in quality assurance in a manufacturing or factory environment
• Some Continuous Improvement principles and application knowledge
• Ability to analyze data
• Strong communication skills (verbal and written)
• Ability to stand/walk frequently
• Infrequent lifting up to 20 lbs.
• Infrequent push/pulling exertion 20 lbs.
• Proficient in Microsoft Office, Outlook, and Minitab

Preferred qualifications:

• Lean/6 Sigma certification a plus.
• Bachelor’s degree in quality, engineering, or related discipline

Elevator Systems – Fundamental knowledge and understanding of elevator systems is a plus.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.