Associate - Quality Engineer

New York Life Insurance Co; New York (NY); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Discretionary bonus

Full benefits package

Annual bonus eligibility

Job summary

New York Life Insurance Co is seeking a Quality Engineer to support Field Experience initiatives and SAFe Agile delivery. The role collaborates with stakeholders, product owners, architects, and engineering teams to deliver enterprise platforms and applications.

The ideal candidate will have strong analytical and communication skills, experience in Agile teams, backlog management, and Scrum ceremonies in a SAFe environment. Join a leading financial services innovator shaping digital experiences.

Qualifications

• 2–5 years of experience in business/technology analysis and Agile delivery.
• Experience in Agile/Scrum environments.
• Understanding of SDLC and technology delivery practices.
• Strong analytical, organizational, and problem-solving skills.
• Strong communication and collaboration abilities.
• Experience using Jira, Rally, or Azure DevOps.
• Experience with process documentation and requirements analysis.

Responsibilities

• Collaborate with business and tech teams to translate requirements into testable stories.
• Develop test scenarios, cases, and validation strategies from user stories.
• Validate functionality, integrations, APIs, and data flows across end-to-end solutions.
• Support backlog refinement and ensure stories are ready for testing.
• Identify and track defects, risks, dependencies, and quality issues.
• Facilitate Agile ceremonies and SAFe ceremonies with the teams.
• Coordinate with Product Owners and Release Train Engineers to align objectives.
• Drive continuous improvement through Agile practices and team collaboration.

Skills

Agile delivery

Software development

Agile/Scrum

SDLC knowledge

Analytical skills

Communication skills

Collaboration

Requirements analysis

Education

Bachelor’s degree in computer science / IT / BIS

Tools

Jira

Rally

Azure DevOps

Job description

As part of Technology,you'llhave the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leveragecutting-edgetechnologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Yourexpertisefuels innovation, agility, and growth — driving the company's success .

Role Overview :

We are seeking a Quality Engineer to support strategic Field Experience initiatives. Therole willalsoinvolvesomeScrum Master responsibilities within an Agile delivery environment. This role will work closely with business stakeholders, product owners, architects, and engineering teams to help deliver technology solutions across enterprise platforms and applications.

The ideal candidate will have strong analytical and communication skills, experience working in Agile teams, and the ability to support delivery coordination, backlog management, and Scrum ceremonies in a SAFe environment.

What You’ll Do :

• Partner with business and technology teams to understand business and technical requirements and ensure they are fully testable.
• Analyze user stories, workflows, and functional requirements to develop comprehensive test scenarios, test cases, and validation strategies.
• Validate system functionality, integrations, business processes, APIs, and data flows to identify defects and ensure quality across end-to-end solutions.
• Participate in backlog refinement to clarify acceptance criteria, identify test requirements, and ensure stories are ready for development and testing.
• Identify, document, track, and communicate defects, risks, dependencies, and quality issues throughout the software development lifecycle.
• Support the delivery of high-quality enterprise applications, APIs, cloud-based solutions, and digital platforms through functional, integration, regression, and end-to-end testing.
• Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and backlog refinement sessions.
• Support Agile teams operating within a SAFe framework.
• Track sprint progress, risks, blockers, and delivery milestones.
• Coordinate with Product Owners, Release Train Engineers, and engineering teams to support sprint and PI objectives.
• Help drive continuous improvement through Agile best practices and team collaboration.

Stakeholder Collaboration

• Act as a liaison between business and technology teams to support alignment on priorities and delivery timelines.
• Provide regular status updates and communicate delivery progress, risks, and dependencies.
• Support initiatives through the software delivery lifecycle from planning through implementation.

What You’ll Bring :

You will bring strong analytical thinking, Agile delivery experience, and the ability to work across both business and technical teams to help drive successful outcomes. You are highly organized, collaborative, and comfortable navigating complex enterprise environments with multiple stakeholders and competing priorities.

You will also bring strong communication and facilitation skills, along with a passion for continuous improvement, operational excellence, and modern technology delivery practices. Success in this role requires someone who can balance quality engineering responsibilities with Agile team leadership and Scrum facilitation responsibilities while maintaining a strong focus on execution and delivery outcomes.

Required Skills :

• Bachelor’s degree in computer science, Information Technology, Business Information Systems, or related field.
• 2–5 years of experience combined in business analysis, technology analysis, Agile delivery, software development, or related roles.
• Experience working in Agile/Scrum environments.
• Understanding of SDLC, Agile methodologies, and technology delivery practices.
• Strong analytical, organizational, and problem-solving skills.
• Strong communication and collaboration skills.
• Experience using Agile tools such as Jira, Rally, or Azure DevOps.
• Experience with process documentation, reporting, and requirement analysis.

Preferred Skills:

• Experience supporting Scrum Master responsibilities or Agile delivery activities.
• Agile certifications such as CSM or SAFe Scrum Master preferred.
• Familiarity with cloud technologies, APIs, integrations, and enterprise applications.
• Experience supporting modernization or digital transformation initiatives.
• Financial services industry experience is a plus.

Pay Transparency

Salary Range: $81,000-$115,500

Discretionary bonus eligible: Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation .We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Testing, Quality Engineer, ERP, Cloud, Computer Science, Technology, Engineering