Associate Quality Account Mgr I

PCI TRGR Penn Pharmaceutical Services Ltd; Philadelphia (Philadelphia County); On-site; USD 60,000 - 78,000; Full time

Job summary

PCI Pharma Services is seeking an Associate Quality Account Manager I to support coordinating quality activities for a designated customer-focused team, ensuring goals are met on time and within budget. This role involves QA liaison, document control, and continuous improvement across quality processes.

Responsibilities include reviewing master packaging instructions, batch records, and contributing to quality metrics.

Qualifications

• Associate degree in a related field and/or 1-3 years related experience.
• Basic Mathematical Skills.
• Intermediate computer skills and ability to handle more complex computer tasks.
• Full Professional Proficiency: speak, read, and write fluently and accurately at professional level.
• High Reasoning: solve practical problems with multiple variables.
• Ability to interpret a variety of instructions.

Responsibilities

• Coordinate quality activities for a designated customer-focused team to meet goals on time and within budget.
• Create, update and peer review Master Packaging Instructions and specifications for internal and customer approvals.
• Assist with batch record reviews to ensure cGMP and customer requirements.
• Serve as primary QA contact for assigned customer accounts and liaise on quality documentation.
• Track and resolve document-related issues across departments and customers.
• Support populating quality-related metrics and KPIs for team performance.

Skills

Basic Math

Computer literacy

Professional communication

Problem solving

Instruction interpretation

Education

Associate degree in related field

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Associate Quality Account Manager I is responsible for assisting with coordinating quality activities for a designated customer focused team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Helps drive project success to provide PCI a competitive advantage in long-term quality customer management.

Essential Duties and Responsibilities

• Creates, updates and peer reviews Master Packaging Instructions, forms, and material specifications to ensure that the documents meet internal and customer requirements, as well as obtaining internal and customer approvals of Master Packaging Instructions and specifications.
• Assist with performing batch record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.
• Assist with creating and/or reviewing batch records to support the business.
• Primary Quality Assurance contact for assigned customer accounts.
• Assist as company liaison with customers concerning quality control documentation.
• Help identify, communicate, track, and resolve document related issues with other departments and customers.
• Attend or facilitate conference calls and customer meetings to provide or obtain quality related information and customer specific metrics.
• Assist with populating quality related metrics and key performance indicators for team's performance.
• Assist with initiating and investigating quality deviations with the responsible functional area.
• Initiating and completing supplier non-conformance reports and effectively implementing material control.
• Assist with training, developing, and mentoring new Quality Coordinators.
• This position may require overtime and/or weekend work.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position.
• Performs other duties as assigned by Manager/Supervisor.

Qualifications

Required:

• Associate degree in a related field and/or 1-3 years related experience and/or training.
• Basic Mathematical Skills
• Intermediate Computer Skills: Ability to perform more complex computer tasks and have knowledge of various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization.
• Ability to interpret a variety of instructions that may be provided in various forms.

Preferred:

• Ability to identify and resolve problems in a timely manner.
• Ability to display a willingness to make decisions.
• Ability to display excellent time management skills.
• Ability to follow instructions and respond to management direction.

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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies.

We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level.

We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience.

Our people make all of this happen, so providing an industry leading experience for our people is equally as important.

By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers.

We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program.

We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.