Supervisor, Quality Operations

PCI TRGR Penn Pharmaceutical Services Ltd; Illinois; On-site; USD 63,000 - 71,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Flexible spending account

401(k)

Job summary

PCI Pharma Services is seeking a Quality Assurance Operations Manager to uphold cGMP‑compliant standards across QA auditing, production inspection, and quality systems. You will lead QA Auditors, coordinate packaging inspections, and drive continuous improvement through SOP and KQA adherence, ensuring customer requirements are met with accurate documentation and timely escalation of deviations.

The role emphasizes training, cross‑department collaboration, and data‑driven quality health checks to

Qualifications

• Bachelor's Degree in a related field and/or 1-5 years related experience.
• College Level Mathematical Skills
• Intermediate Computer Skills: ability to perform more complex computer tasks and has knowledge of various computer programs.
• Full Professional Proficiency: speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: ability to solve practical problems with concrete variables.
• Ability to interpret a variety of instructions provided in various forms.
• High Standard of Report Writing
• Ability to work independently and/or as part of a team.

Responsibilities

• Coordinates the daily activities of QA Auditors.
• Assists with daily activities of Production Inspection personnel for packaging.
• Implements inspection criteria and testing to standardize processes.
• Helps resolve quality issues with other departments and customers.
• Provides continuous training via SOPs, cGMP, and customer requirements.
• Review records for accuracy and compliance.
• Ensure customer requirements and quality standards are met in daily paperwork.
• Oversees pest control and environmental monitoring programs.
• May participate in disciplinary actions and carry out investigations.

Skills

Bachelor's Degree

Mathematical skills

Advanced computer skills

Professional proficiency

Analytical reasoning

Report writing

Education

Bachelor's Degree in related field

Tools

Office software

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Summary of Objective

Determines and maintains quality standards developed in compliance with current Good Manufacturing Practices, the Company's own Standard Operating Procedures and customer requirements. Provides resolution to quality deviations/issues. Recommends solutions based on SOP / cGMP requirements.

Essential Duties and Responsibilities

• Coordinates the daily activities of the QA Auditors.
• Assists with the daily activities of Production Inspection personnel for packaging.
• Implements inspection criteria and testing Study and standardizes departmental work practices to improve quality and efficiencies of subordinates.
• Helps resolve quality related issues with other departments and customers.
• Motivates, develops and provides continuous training either through the use of departmental work instructions, examination of cGMP's and SOP's, specific customer requirements or by personal instruction.
• Review records for accuracy of information, compliance with established procedures.
• Reviews daily paperwork to assure all customer requirements and quality standards have been met and maintained.
• Promotes continuity of shifts through cooperation and communication within as well as with other departments.
• Assist in the performance of monthly internal audits and any necessary corrective action to follow-up.
• Oversees Pest Control and Environmental (humidity, temperature, MKT) Monitoring Programs May disposition NMR's.
• Recommend and participate in disciplinary activities of subordinates.
• Maintain testing equipment and supplies needed for the department.
• May assist in performing investigations, may write reports, memos, or letters.
• This position may require overtime and/or weekend work.
• Carries out essential functions of the Quality Operations Manager in his/her absence.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position.
• Perform Quality Health Check assessments to identify if processes and day to day activities are performed according to procedures.
• Performs other duties as assigned by Manager/Supervisor.

Qualifications

• Required: Bachelor's Degree in a related field and/or 1-5 years related experience and/or training.
• College Level Mathematical Skills
• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization.
• Ability to interpret a variety of instructions that may be provided in various forms.
• High Standard of Report Writing
• Preferred: Ability to effectively present information to various people as the job requires.
• Ability to work independently and/or part of a team.
• Ability to display a willingness to make decisions.
• Ability to display excellent time management skills.

Salary

This position's base salary hiring range is $62,960-$70,830 plus an annual performance bonus eligibility. Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise.

Benefits

• Paid time off.
• Health insurance coverage (including dental and vision).
• Flexible spending account.
• 401(k).

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Inclusion Statement

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level.

We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

Join us

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future