Associate Property Manager

American Tower; Woburn (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

American Tower is seeking an Associate Property Manager to join its Real Estate Management team in the United States. You will manage an assigned group of assets, serving as the primary interface for property owner engagements and project coordination.

You will partner across Property Management, Legal, Finance, Operations and Sales, and with external vendors to resolve property owner matters and ensure timely, quality service aligned with company priorities.

Qualifications

• Bachelor’s degree or equivalent work experience in related field preferred.
• 2–4 years of project, deal, or transaction support experience in high-volume environment.
• Proficiency in Excel, Oracle, and Salesforce systems.
• Experience with interpreting real estate leases and contracts preferred.
• Project Management Professional certification preferred.

Responsibilities

• Triage document requests to the appropriate teams within Property Management.
• Assess and resolve landlord inquiries within SLAs.
• Collaborate with Operations, Legal, Finance, and Commercial teams and external vendors to support end-to-end land operations and/or property payment processes.
• Create and manage documents for landowner interactions and triage to internal teams.
• Intake and resolve low to medium complexity property owner relations concerns; route higher complexity issues to correct internal teams.
• Identify opportunities for process improvements and redefine process documents.
• Support vendor performance management to drive standardized, efficient transactions.
• Other duties as assigned.

Skills

Customer service

Project management

Communication

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Excel

Oracle

Salesforce

Job description

Job Description

We are seeking an Associate Property Manager to join American Tower's Property Management organization's Real Estate Management team. The team maximizes and protects the value of the real estate portfolio, owns and streamlines relations with property owners, and ensures all properties operate smoothly. Day to day you will focus on an assigned group of assets or functions and serve as the primary interface and facilitator of all engagements, issues, and projects on the properties under your purview.

As an Associate Property Manager, you will partner cross-functionally with peers in the Property Management, Legal, Finance, Operations, and Sales departments and, where applicable, with external vendors to support the resolution of property owner matters. You will utilize strong project management and customer service skills to ensure all property needs are addressed timely and completely to deliver results for the property owner and in American Tower’s best interest.

Responsibilities

What You Can Offer Us

• Triage document requests to the appropriate teams within Property Management.
• Assess and resolve landlord inquiries within established service level agreements (SLAs).
• Collaborate with Operations, Legal, Finance, and Commercial teams and, where applicable, with external vendors to support end-to-end land operations and/or property payment processes.
• Create and manage documents for landowner interactions and triage to the appropriate internal teams.
• Intake and resolve low to medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders, and route higher complexity issues to the correct internal teams.
• Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
• Support vendor performance management, where applicable, to drive standardized, efficient transactions that maximize value, service quality, and cost optimization aligned with American Tower’s priorities.
• Other duties as assigned.

Qualifications

What You Need to Succeed

• Bachelor’s degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred.
• Between 2–4 years of project, deal, or transaction support experience in a high-volume environment required.
• Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred.
• Proficiency in Excel, Oracle, and Salesforce systems strongly preferred.
• Experience with interpreting legal documents, including real estate leases and contracts preferred.
• Project Management Professional certification preferred.
• Telecommunications industry experience preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

About Us

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.