Associate Program Manager - Virtual Critical Care Services

ochsner; Louisiana (MO); On-site; USD 110,000 - 140,000; Full time

Job summary

Ochsner Health is seeking a strategic project leader to drive multi-facility initiatives through scope, schedule, and cost. You will manage projects end-to-end, develop stakeholder communications, and coach leaders in program management and process improvement.

The role emphasizes collaboration with healthcare operations and finance teams, requires 5+ years of experience, and a strong ability to influence at all levels. Travel between facilities is expected; a Bachelor's degree is required.

Qualifications

• Bachelor's degree required; master's preferred in related field.
• 5 years of experience in Healthcare Operations, Finance, Industrial Engineering, or Organizational Development; PM/change/PI experience counted.
• CAPM or Lean Six Sigma preferred.

Responsibilities

• Lead projects through lifecycle from initiation to close.
• Develop and execute communication strategies with stakeholders and program manager.
• Instruct strategic program management training programs.
• Coach consulting engagements using PM, change management and process improvement.

Skills

Project coordination

Interpersonal communication

Data analytics

Self-directed

Education

Bachelor's degree in engineering, business administration, finance, public health, health care administration or related field

Master's degree in Engineering, business administration, finance, public health, health care administration or related field

Tools

Microsoft 365 (Excel, Word)

Job description

Exceptional care starts with exceptional people. For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job leads strategic projects leveraging project management, change management, and process improvement core capabilities; manages individual projects through entire project lifecycle with accountability for project progress and success; assumes responsibility for developing communications strategy with responsibility for active communication with key stakeholders and the department; and serves as instructor and coach for Ochsner leaders through departmental training programs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education

• Required - Bachelor's degree in engineering, business administration, finance, public health, health care administration or related field
• Preferred - Master's degree in Engineering, business administration, finance, public health, health care administration or related field

Work Experience

• Required - 5 years experience in relevant field such as Healthcare Operations, Finance, Industrial Engineering, and/or Organizational Development including 1 year project management / change management / process improvement / healthcare experience OR 3 years relevant experience with a Master's degree

Certifications

• Preferred - Certified Associate in Project Management (CAPM) certification or equivalent (Lean Six Sigma Green Belt and/or Black Belt or Master Change Agent)

Preferred Qualifications

• 5 years of RN experience
• Microsoft 365 applications, including Excel and Word
• Knowledge of data analytics

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Excellent judgment, organization skills, group facilitation skills, decision making, and delegating skills.
• Self-directed including the ability to work independently, set project priorities, and influence stakeholders at all levels of the organization.
• Strong sense of personal accountability for work.
• Ability to travel throughout and between facililites.

Job Duties

• Actively leads project efforts through entire project lifecycle including initiating, planning, executing, monitoring & controlling, and closing.
• Enables an effective project communication strategy through active communications with project stakeholders and the program manager.
• Serves as instructor for strategic program management training programs.
• Conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exe